Senior Performance Support Specialist

Unit4
London
Workplace: RemoteFull timeGBP 41,399 - 49,258Function: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Communication","Interpersonal skills","Problem-solving","Ability to work under pressure","Teamwork"]

Deliver performance tuning and technical support for Unit4 Financials by Coda across pre- and post–go-live and ongoing BAU implementations. Troubleshoot performance issues in both new projects and existing customer environments, build proactive monitoring and remediation processes, and help ensure optimal system performance. You’ll work with a small U4F by Coda team alongside a Database Administrator, while following company information security and procedures.

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FursaFursa
Unit4
Unit4
2 days ago

Senior Performance Support Specialist

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Last checked: 5 hours agoStatus: Live

Job Summary

Deliver performance tuning and technical support for Unit4 Financials by Coda across pre- and post–go-live and ongoing BAU implementations. Troubleshoot performance issues in both new projects and existing customer environments, build proactive monitoring and remediation processes, and help ensure optimal system performance. You’ll work with a small U4F by Coda team alongside a Database Administrator, while following company information security and procedures.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Perform performance tuning of Unit4 Financials by Coda pre- and post–go-live.
  • •Troubleshoot performance issues across new implementations and BAU, covering technical and application aspects.
  • •Develop enhanced proactive monitoring, detection, and remediation of performance issues.
  • •Create proactive, continuous performance tuning and processes to maintain optimal performance levels.
  • •Comply with company information security requirements and business procedures/policies.

Pay and Benefits

Salary: GBP 41,399 - 49,258
Perks:Remote WorkPaid LeaveWellness Stipend

Key Requirements

  • •Good working knowledge of Unit4 Financials by Coda application.
  • •5+ years in customer success, performance optimisation.
  • •Hands-on use of AI productivity tools such as Microsoft Copilot.
  • •Ability to perform database tuning using SQL queries, indexes, statistics, database views.
  • •Experience with web services/extension kit flows and Java-based applications (JBOSS, Wildfly).
Experience:5+ yearsSaaSCustomer success
Skills:CommunicationInterpersonal skillsProblem-solvingAbility to work under pressureTeamwork
Languages:English (UK)
Tech Stack:Unit4 Financials by CodaMicrosoft CopilotSQLJavaJBossWildflyAzureTCP/IP

Eligibility

Security Clearance:Security clearance

Company Brief

Unit4
Provides cloud ERP, HCM and FP&A software for people-centric organizations (professional services, public sector, nonprofit, higher education), delivering adaptive, self-driving enterprise applications and services globally.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dordrecht, Netherlands
Founded: 1980
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor