Customer Specialist

CarMax
Cleveland
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer relationship building","Integrity","Teamwork","Attention to detail"]

Guide customers through the used-vehicle journey—buying, selling, and servicing—while delivering a customer-first experience. Support sales, appraisals, test drives, and financing applications, including accurate vehicle condition assessments and inventory check-in processes. Handle key administrative tasks, coordinate service appointments, and review repair order invoices for accuracy. Work in a fast-paced environment while following CarMax processes and EH&S requirements.

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CarMax
CarMax
2 months ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Guide customers through the used-vehicle journey—buying, selling, and servicing—while delivering a customer-first experience. Support sales, appraisals, test drives, and financing applications, including accurate vehicle condition assessments and inventory check-in processes. Handle key administrative tasks, coordinate service appointments, and review repair order invoices for accuracy. Work in a fast-paced environment while following CarMax processes and EH&S requirements.
Location: Cleveland
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments, document details for appraisals, and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and handle administrative tasks such as reports, transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing while collaborating across teams.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Sick TimePaid LeaveFloating Holiday

Key Requirements

  • •Strong communication skills with confidence representing CarMax and its products.
  • •Ability to build customer relationships and create win-win solutions while following processes accurately.
  • •Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
  • •High School Diploma or equivalent and a valid driver’s license.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationCustomer relationship buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver's license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn