CarMax

4 weeks ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Support customers throughout the used-vehicle buying, selling, and servicing journey by guiding them through sales, appraisals, test drives, and financing. Perform vehicle condition and cosmetic inspections, help manage inventory check-in and reconciliation, and handle customer-facing paperwork and payment tasks. Coordinate service appointments and review repair order invoices for accurate billing while following CarMax EH&S requirements and maintaining a clean, orderly work area.

Location: Cleveland

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver a customer-first experience.
•Conduct accurate vehicle condition assessments and cosmetic inspections, documenting details for appraisals and communicating findings.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
•Coordinate service appointments and review repair order invoices for accuracy in billing while collaborating across teams and following EH&S requirements.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly

Perks:Paid LeaveFloating Holiday

Key Requirements

•Provide exceptional customer service while representing CarMax and its products with strong communication skills.
•Build lasting customer relationships and develop win-win solutions while balancing customer needs with business goals and accurate process execution.
•Demonstrate integrity, respect, and teamwork in a fast-paced environment while managing multiple tasks and meeting deadlines.
•Have a high school diploma or equivalent and a valid driver’s license.
•Lift up to 25 lbs and be able to read and accurately transcribe data.

Education:High School

Skills:CommunicationCustomer focusIntegrityTeamworkAttention to detail

Licenses:Valid driver's license

Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website

Loading job details...

Preparing the role view and application actions.

CarMax

4 weeks ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Cleveland

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver a customer-first experience.
•Conduct accurate vehicle condition assessments and cosmetic inspections, documenting details for appraisals and communicating findings.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
•Coordinate service appointments and review repair order invoices for accuracy in billing while collaborating across teams and following EH&S requirements.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly

Perks:Paid LeaveFloating Holiday

Key Requirements

•Provide exceptional customer service while representing CarMax and its products with strong communication skills.
•Build lasting customer relationships and develop win-win solutions while balancing customer needs with business goals and accurate process execution.
•Demonstrate integrity, respect, and teamwork in a fast-paced environment while managing multiple tasks and meeting deadlines.
•Have a high school diploma or equivalent and a valid driver’s license.
•Lift up to 25 lbs and be able to read and accurately transcribe data.

Education:High School

Skills:CommunicationCustomer focusIntegrityTeamworkAttention to detail

Licenses:Valid driver's license

Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website