Store Supervisor

Samsonite
Taipei
Workplace: OnsiteFull timeFunction: OtherExperience: 3+ yearsSkills: ["Leadership","Communication","Problem-solving","Sales","Customer service"]

Lead day-to-day store operations and a retail team to achieve daily, monthly, and annual sales and performance goals. Coach staff to deliver TUMI-standard, high-quality customer service; manage VIP/member relationships and clienteling/after-sales follow-up. Oversee inventory accuracy, POS/XStore operations, cash handling and documentation, and ensure store execution aligns with company SOP and TUMI VM guidelines. Coordinate with department and department store stakeholders to resolve key operational and customer issues.

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FursaFursa
Samsonite
Samsonite
3 days ago

Store Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead day-to-day store operations and a retail team to achieve daily, monthly, and annual sales and performance goals. Coach staff to deliver TUMI-standard, high-quality customer service; manage VIP/member relationships and clienteling/after-sales follow-up. Oversee inventory accuracy, POS/XStore operations, cash handling and documentation, and ensure store execution aligns with company SOP and TUMI VM guidelines. Coordinate with department and department store stakeholders to resolve key operational and customer issues.
Location: Taipei
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Assist the store in achieving daily, monthly, and annual sales targets and track store/personal KPIs (Sales, ATV, UPT, Conversion, CRM).
  • •Lead and manage the team’s daily work schedule; conduct daily briefings and provide real-time sales coaching, product knowledge, and service quality improvements.
  • •Deliver TUMI-standard customer service and support VIP/member relationship management, clienteling, customer invitations, and after-sales follow-up; handle customer feedback/complaints and after-sales issues.
  • •Ensure daily store operations follow company SOP and department store regulations, including opening/closing, POS/XStore operations, and administrative tasks.
  • •Manage inventory and operations: dispatch/receiving/returns, cycle counts and variance tracking, store consumables/equipment needs, and cash/transaction documentation per company rules.

Key Requirements

  • •3+ years of experience in premium, department store, retail, or service industries.
  • •1+ years of team leadership or Supervisor/Senior Sales experience is preferred.
  • •Strong sales capability and customer service awareness.
  • •Ability to lead, communicate, coordinate, and handle on-site issues.
  • •KPI-sensitive mindset with basic inventory and retail operations knowledge.
Experience:3+ yearsRetailDepartment storesCustomer service
Skills:LeadershipCommunicationProblem-solvingSalesCustomer service
Languages:English
Tech Stack:POSXStoreCRM

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn