Senior Security Managed Services Engineer

NTT
Delhi
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Active listening","Communication","Planning","Adaptability","Client focus"]

Ensure clients’ security infrastructures and systems stay operational by monitoring, investigating, and resolving technical incidents within SLA. Manage work queues, handle client tickets with second-level support, document resolutions, and execute approved changes. Collaborate with automation teams to optimize and automate routine tasks, perform ticket quality audits, and provide trend analysis. Support L1 escalations, triage and troubleshoot issues, and help with maintenance planning and compliance.

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FursaFursa
NTT
NTT
4 weeks ago

Senior Security Managed Services Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Ensure clients’ security infrastructures and systems stay operational by monitoring, investigating, and resolving technical incidents within SLA. Manage work queues, handle client tickets with second-level support, document resolutions, and execute approved changes. Collaborate with automation teams to optimize and automate routine tasks, perform ticket quality audits, and provide trend analysis. Support L1 escalations, triage and troubleshoot issues, and help with maintenance planning and compliance.
Location: Delhi
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor, identify, investigate, and resolve technical incidents and problems to restore services efficiently within SLA.
  • •Handle client requests or tickets with technical expertise, managing work queues and updating tickets with resolution actions.
  • •Execute changes responsibly, flag risks, ensure proper approvals, and support maintenance activities through change management documentation.
  • •Support second-level troubleshooting by auditing incident and request tickets for quality and recommending improvements.
  • •Assist with initial client escalations by triaging and troubleshooting alongside L1 Security Engineers, and contribute to trend analysis and automation opportunities.

Key Requirements

  • •Experience in security managed services handling security infrastructure and knowledge of ticketing tools, preferably ServiceNow.
  • •Ability to monitor, identify, investigate, and resolve technical incidents and problems while meeting SLA.
  • •Strong planning skills to anticipate and adjust to changing circumstances.
  • •Excellent communication skills across different cultures and social groups, with active listening and effective questioning.
  • •Bachelor’s degree in IT/Computing (or equivalent qualification) or relevant work experience.
Education:Bachelor's
Skills:Active listeningCommunicationPlanningAdaptabilityClient focus
Tech Stack:ServiceNow

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn