Mortgage Servicing Loan Boarding & Transfer Analyst

Citizens Bank
United States
Workplace: HybridFull timeFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Planning & organizational skills","Data analysis","Process improvement","Communication and collaboration","Problem solving"]

Support mortgage servicing operations by analyzing, implementing, and enhancing business processes, system functionality, and data integrations. Serve as an operational/technical resource for servicing transfers and acquisitions, managing data mapping and conversion validation, daily loan boarding, and exception resolution. Partner with business stakeholders, technology teams, and vendors across testing (SIT/UAT), documentation, and change management while ensuring regulatory and control compliance.

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Citizens Bank
Citizens Bank
4 days ago

Mortgage Servicing Loan Boarding & Transfer Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Support mortgage servicing operations by analyzing, implementing, and enhancing business processes, system functionality, and data integrations. Serve as an operational/technical resource for servicing transfers and acquisitions, managing data mapping and conversion validation, daily loan boarding, and exception resolution. Partner with business stakeholders, technology teams, and vendors across testing (SIT/UAT), documentation, and change management while ensuring regulatory and control compliance.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Coordinate mortgage servicing transfers and acquisitions with partners, servicers, vendors, and investors, including due diligence and post-transfer activities.
  • •Map loan-level servicing data to target platform requirements, implement approved mapping updates, and validate conversion results while troubleshooting discrepancies.
  • •Oversee daily loan boarding and system processing by validating data integrity, monitoring conversion reports, and resolving rejects/exceptions.
  • •Gather, document, and validate business requirements and improve workflows, controls, automation, and system enhancements.
  • •Develop and coordinate testing (SIT/UAT/conversion testing), track issues/defects, and validate production results after changes and enhancements.

Key Requirements

  • •Experience with mortgage servicing operations.
  • •Proficiency with ICE’s MSP Platform and ICE’s Loan Boarding Tool.
  • •Advanced Microsoft Excel skills.
  • •Experience with data mapping, data conversion, and system integrations.
  • •Strong analytical/problem-solving skills and excellent verbal/written communication.
Experience:Mortgage servicing
Education:High School
Skills:Planning & organizational skillsData analysisProcess improvementCommunication and collaborationProblem solving
Tech Stack:Microsoft ExcelICE’s MSP PlatformICE’s Loan Boarding Tool

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website