Networking Managed Services Engineer (L1)

NTT
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Planning","Adaptability","Client focus","Communication","Active listening"]

Provide L1 managed services to keep client IT infrastructure and systems running smoothly. Monitor environments, handle first-line incidents, investigate root causes, and follow approved procedures for incident/request fulfillment using ITSM tools. Execute maintenance such as patching and configuration changes, support shift handovers, and escalate when needed. Identify optimization opportunities, contribute to knowledge updates, and occasionally assist with project work and disaster recovery testing.

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FursaFursa
NTT
NTT
1 month ago

Networking Managed Services Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide L1 managed services to keep client IT infrastructure and systems running smoothly. Monitor environments, handle first-line incidents, investigate root causes, and follow approved procedures for incident/request fulfillment using ITSM tools. Execute maintenance such as patching and configuration changes, support shift handovers, and escalate when needed. Identify optimization opportunities, contribute to knowledge updates, and occasionally assist with project work and disaster recovery testing.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide L1 managed services by monitoring client infrastructure and solutions to detect errors and incidents early.
  • •Investigate first-line incidents, identify root causes, and resolve incidents/requests using approved procedures.
  • •Execute maintenance activities such as patching and configuration changes, and ensure smooth shift handovers.
  • •Use ITSM tools to handle tickets via telephonic, ITSM ticket, or chat support, escalating when necessary.
  • •Identify optimization opportunities, update knowledge articles, and contribute to process improvements; occasionally support project work and disaster recovery testing.

Key Requirements

  • •Basic understanding of networking/security technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet firewalls, Cisco Nexus switches, Cisco ACS, ISE, and Meraki switches.
  • •Familiarity with common routing protocols including BGP, OSPF, and EIGRP.
  • •Ability to handle tickets day to day in line with defined SOPs, acting promptly.
  • •Good understanding of ITSM tools and ITSM processes.
  • •Bachelor’s degree in information technology/computing or equivalent experience.
Education:Bachelor's
Skills:PlanningAdaptabilityClient focusCommunicationActive listening
Tech Stack:Pulse Secure SSL VPNJuniperPalo AltoFortinet FirewallsCisco Nexus switchesASrISrCisco ACSISEMeraki switchesBGPOSPFEIGRPITSM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn