Billing Advocate

Serve as the primary point of contact for billing-related inquiries, including refunds, cancellations, subscription renewals, invoice discrepancies, and payment questions. Work within established billing workflows and policies across email, chat, and phone, while maintaining accurate, audit-ready CRM records. Investigate and resolve discrepancies with Finance and Sales as needed, escalate complex cases with full context, and use approved AI tools and templates to improve case handling speed and consistency.