Customer Experience Customer Success Specialist - Security

Cisco
Melbourne, Brisbane
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 7+ yearsSkills: []

Serve as a strategic advisor and technical expert for Cisco customers, leading targeted engagements that accelerate security product adoption and drive measurable business value. Own the full adoption journey—from baselining customer environments and building onboarding roadmaps to facilitating executive workshops—and provide feedback that shapes Cisco’s product roadmap. Lead workshops and programs, apply validated adoption frameworks, mitigate adoption risks, and document plans and roadmaps across onboarding lifecycle stakeholders.

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FursaFursa
Cisco
Cisco
4 days ago

Customer Experience Customer Success Specialist - Security

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Last checked: 23 hours agoStatus: Live

Job Summary

Serve as a strategic advisor and technical expert for Cisco customers, leading targeted engagements that accelerate security product adoption and drive measurable business value. Own the full adoption journey—from baselining customer environments and building onboarding roadmaps to facilitating executive workshops—and provide feedback that shapes Cisco’s product roadmap. Lead workshops and programs, apply validated adoption frameworks, mitigate adoption risks, and document plans and roadmaps across onboarding lifecycle stakeholders.
Location: Melbourne, Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Lead the full adoption journey to accelerate product adoption and measurable business value, including baselining environments and building onboarding roadmaps.
  • •Facilitate executive-level workshops and lead high-impact sessions (Expert-Insight-Series and Accelerators) for foundational to advanced feature adoption.
  • •Apply validated adoption frameworks to help customers bridge the gap from purchasing to achieving desired business outcomes.
  • •Identify and mitigate adoption risks (e.g., low technical usage, integration barriers) by resolving issues and managing customer expectations.
  • •Document adoption plans, site matrices, and cross-functional communications to keep collaborators aligned; guide architectural decisions using Cisco-validated designs.

Key Requirements

  • •Expert-level knowledge of Secure Access, Umbrella, DUO, ISE, NGFW, Secure Workload, and XDR/SNA.
  • •Solid understanding of how security integrates with SDWAN and Data Center (ACI) architectures.
  • •Expert in verifying customer requirements and driving ongoing utilisation of advanced security features across global ecosystems.
  • •7+ years in security consulting or technical customer success roles.
  • •Bachelor’s or Master’s degree in Engineering or Computer Science; multiple advanced certifications (CISSP or CISM plus CCIE preferred).
Experience:7+ yearsSecurity consultingTechnical customer success
Education:
Certifications:CISSPCISMCCIECisco Certified Success Specialist
Tech Stack:Secure AccessUmbrellaDUOISENGFWSecure WorkloadXDR/SNASDWANData Center (ACI)Next Generation Firewall

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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