Partner Service Agent

Delivery Hero
Dhaka
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Time management","Adaptability","Multitasking"]

Provide customer care for foodpanda customers and vendors by handling inbound/outbound chats and calls, solving issues, and ensuring timely task completion. Manage live chat with 30-50 wpm, follow backend order processing, and work across shifts (6 days, 6 hours) in a fast-paced environment within Delivery Hero group.

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FursaFursa
Delivery Hero
Delivery Hero
3 months ago

Partner Service Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide customer care for foodpanda customers and vendors by handling inbound/outbound chats and calls, solving issues, and ensuring timely task completion. Manage live chat with 30-50 wpm, follow backend order processing, and work across shifts (6 days, 6 hours) in a fast-paced environment within Delivery Hero group.
Location: Dhaka
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Attend inbound and outbound chats/calls and resolve vendor issues.
  • •Demonstrate problem-solving skills and adhere to task timelines.
  • •Manage live chat and maintain a typing speed of 30-50 words per minute.
  • •Follow the back-end order processing system and procedures.
  • •Work six days per week, six hours per day across different shifts.

Key Requirements

  • •HSC/A levels completed
  • •Good typing skills
  • •Strong communication skills
  • •Ability to adapt to fast-changing environments
  • •Must be a doer with problem-solving mindset
Experience:DeliveryE-commerceCustomer care
Skills:CommunicationProblem-solvingTime managementAdaptabilityMultitasking
Languages:English

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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