IT-APAC Technical Services Site Lead

ByteDance
Bangkok
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Problem-solving","Leadership","Accountability","Delegation","Continuous improvement"]

Lead on-site IT Technical Services across APAC locations, ensuring end-to-end end-user support, incident/ticket handling, escalations, and ad-hoc requests. Serve as the primary escalation point for devices, collaboration tools, meeting room/AV and conference systems, and corporate applications. Own vendor relationships and SLAs, drive continuous service improvement, and enhance IT service management through automation, while mentoring local IT teams.

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FursaFursa
ByteDance
ByteDance
1 month ago

IT-APAC Technical Services Site Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 30 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead on-site IT Technical Services across APAC locations, ensuring end-to-end end-user support, incident/ticket handling, escalations, and ad-hoc requests. Serve as the primary escalation point for devices, collaboration tools, meeting room/AV and conference systems, and corporate applications. Own vendor relationships and SLAs, drive continuous service improvement, and enhance IT service management through automation, while mentoring local IT teams.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Ensure end-to-end IT support delivery across multiple physical sites, including daily operations, incident and ticket handling, escalations, and ad-hoc requests.
  • •Act as an escalation point and knowledge resource for local IT teams to maintain consistent service quality and operational excellence.
  • •Own relationships with local and regional IT vendors, service providers, and technology partners to meet SLAs, operational KPIs, and business expectations.
  • •Serve as the focal point for end-user devices and meeting room technologies, including collaboration tools, AV and conference systems, and corporate applications.
  • •Lead or support technical services initiatives such as asset management, IT security compliance, endpoint management, and device lifecycle management, and drive continuous service improvement through automation and tooling.

Key Requirements

  • •3+ years of on-site IT end-user support experience in a multinational environment supporting 500+ employees.
  • •Strong technical proficiency across hardware, software, networking, and modern workplace technologies, including Windows and MacOS.
  • •Experience with IT project management and IT Service Management (ITSM) frameworks, including familiarity with ITSM ticketing and service management platforms.
  • •Ability to independently troubleshoot and resolve issues across end-user devices, meeting room technology, AV systems, and enterprise applications.
  • •Business-level proficiency in English and a bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent practical experience.
Education:Bachelor's in Information Technology, Computer Science, Engineering, or equivalent practical experience
Skills:Problem-solvingLeadershipAccountabilityDelegationContinuous improvement
Languages:English
Tech Stack:WindowsMacOSLarkSuiteGoogle WorkspaceMicrosoft Office 365NetworkingEndpoint managementMDMScriptingAutomationITSMIT ticketing systemsService management platforms

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn