Customer Success Manager - China

dLocal
Shanghai, Shenzhen
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal","Proactive","Teamwork","Problem-solving"]

A China-based Customer Success Manager to nurture long-term B2B client relationships, act as the voice of the customer across internal teams, and drive discovery to align project plans with customer milestones. You’ll collaborate with multiple departments, develop CS methodologies, and work in a fast-paced fintech environment to meet program goals and enhance customer satisfaction.

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FursaFursa
dLocal
dLocal
3 years ago

Customer Success Manager - China

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

A China-based Customer Success Manager to nurture long-term B2B client relationships, act as the voice of the customer across internal teams, and drive discovery to align project plans with customer milestones. You’ll collaborate with multiple departments, develop CS methodologies, and work in a fast-paced fintech environment to meet program goals and enhance customer satisfaction.
Location: Shanghai, Shenzhen
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Provide “voice of customer feedback” to internal DLOCAL teams.
  • •Develop effective long-term key customer relationships.
  • •Collaborate with customers to better understand their goals and ambitions.
  • •Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals.
  • •Develop Customer Success methodologies and own team initiatives that improve productivity.

Pay and Benefits

Perks:Learning BudgetLanguage ClassesSocial BudgetRemote Work

Key Requirements

  • •Customer success experience (B2B preferred).
  • •Advanced Excel skills.
  • •Excellent written and verbal communication.
  • •Excellent interpersonal and communication skills.
  • •Fluent written and verbal English.
Experience:PaymentsFintechB2B
Skills:CommunicationInterpersonalProactiveTeamworkProblem-solving
Languages:English
Tech Stack:Excel

Company Brief

dLocal
Provides cross-border payments and financial infrastructure enabling global merchants to collect payments, manage payouts, and reconcile transactions across emerging markets through a unified payments platform.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montevideo, Uruguay
Founded: 2016
WebsiteLinkedIn