Enquiry Advisor - External Relations - 104118 - Grade 4

Provide first-line support for inbound enquiries from prospective students and internal/external stakeholders across web, email, phone, social media, and in person. Triage enquiries to resolve issues at point of contact or route/escalate to specialists, taking ownership of specific areas of expertise. Maintain accurate records, report on enquiry activity, and update the online knowledge base. Contribute to operational objectives, including supporting admissions processes and external recruitment events.