Application Help Desk Technician

General Dynamics
United States
Workplace: OnsiteFull timeUSD 97,750 - 132,250 hourlyFunction: Field Service, Maintenance & Skilled Trades0Education: bachelorsSkills: ["Communication","Problem-solving","Attention to detail"]

Provide Tier 1/Tier 2 technical support for an internet-based program, resolving user hardware, software, and access issues. Manage help desk tickets, troubleshoot problems, and maintain support documentation. Administer SharePoint sites and handle permissions, workflows, and document management. Support user accounts and access requests, create knowledge articles, perform installations and maintenance, and coordinate with system administrators and cybersecurity to resolve incidents on-site in Tampa.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
General Dynamics
General Dynamics
20 hours ago

Application Help Desk Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide Tier 1/Tier 2 technical support for an internet-based program, resolving user hardware, software, and access issues. Manage help desk tickets, troubleshoot problems, and maintain support documentation. Administer SharePoint sites and handle permissions, workflows, and document management. Support user accounts and access requests, create knowledge articles, perform installations and maintenance, and coordinate with system administrators and cybersecurity to resolve incidents on-site in Tampa.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Provide Tier 1/Tier 2 technical support and resolve user hardware, software, and access issues.
  • •Manage help desk tickets, troubleshoot problems, and maintain support documentation.
  • •Administer SharePoint sites, libraries, permissions, workflows, and document management processes.
  • •Manage user accounts, access requests, onboarding/offboarding, and security permissions.
  • •Perform system maintenance, software installations, IT asset tracking, and coordinate with administrators and cybersecurity teams.
Travel: Low travel

Pay and Benefits

Salary: USD 97,750 - 132,250 hourly
Perks:Health InsuranceDentalVision401kPaid LeavePaid Parental

Key Requirements

  • •Bachelor’s degree in a related field.
  • •0+ years of related experience.
  • •Basic computer troubleshooting and hardware/software support.
  • •Knowledge of Windows operating systems, Microsoft Office and Microsoft 365 applications.
  • •SharePoint fundamentals, ticketing systems experience, and technical documentation skills.
Education:Bachelor's
Skills:CommunicationProblem-solvingAttention to detail
Tech Stack:Computer HardwareOperating Systems (OS)WindowsMicrosoft OfficeMicrosoft 365SharePointTicketing systemsNetwork troubleshooting basics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:SecretDoD SECRET

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn