Remote Customer Service Representative

NTT
Calgary
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Analytical thinking","Problem-solving","Teamwork","Professional phone manner"]

Provide best-in-class credit card support as part of the Credit Card Contact Centre, handling inbound calls from cardholders and financial institution partners. Resolve inquiries and escalations related to secure codes, website support, points/rewards, card applications, retention, activation, and balance questions. Validate information, follow escalation procedures, maintain accurate documentation, and promote new services to fit customer needs while ensuring high customer satisfaction.

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FursaFursa
NTT
NTT
3 days ago

Remote Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 31 minutes agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Provide best-in-class credit card support as part of the Credit Card Contact Centre, handling inbound calls from cardholders and financial institution partners. Resolve inquiries and escalations related to secure codes, website support, points/rewards, card applications, retention, activation, and balance questions. Validate information, follow escalation procedures, maintain accurate documentation, and promote new services to fit customer needs while ensuring high customer satisfaction.
Location: Calgary
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage incoming phone inquiries and requests from cardholders and financial institution partners, including secure code, website support, points/rewards, card applications, escalations, retention, activation, and balance inquiries.
  • •Promote and introduce new services in a business development capacity.
  • •Provide timely problem resolution and maintain high levels of customer satisfaction.
  • •Validate customer information and requests and analyze caller information to determine next steps.
  • •Complete required documentation for transactions and follow escalation processes as necessary.

Pay and Benefits

Perks:Health InsuranceVisionDentalPension

Key Requirements

  • •Excellent communication skills in English; French considered an asset.
  • •Minimum 3 months customer service experience.
  • •Demonstrated analytical and problem-solving skills.
  • •Proficient in Microsoft Suite applications.
  • •Available for all required shifts, including evenings and weekends.
Skills:CommunicationAnalytical thinkingProblem-solvingTeamworkProfessional phone manner
Languages:EnglishFrench
Tech Stack:Microsoft SuiteGoogle AuthenticatorEthernetIOSAndroid

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn