Customer Success - India - Scale

ElevenLabs
India
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal","Remote work","Relationship management","Presentation"]

Owner of the post-sale customer journey across India, focusing on scaling the customer success motion for a growing B2B SaaS/AI platform. You’ll onboard and enable customers across multiple products, analyze usage to remove friction, and drive renewals and expansions across ~80 accounts, collaborating with Sales, Engineering, and CS leadership to grow multi-product adoption and revenue.

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ElevenLabs
ElevenLabs
7 months ago

Customer Success - India - Scale

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Last checked: 52 minutes agoStatus: Live

Job Summary

Owner of the post-sale customer journey across India, focusing on scaling the customer success motion for a growing B2B SaaS/AI platform. You’ll onboard and enable customers across multiple products, analyze usage to remove friction, and drive renewals and expansions across ~80 accounts, collaborating with Sales, Engineering, and CS leadership to grow multi-product adoption and revenue.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the onboarding and enablement tactics across multiple ElevenLabs products for a defined portfolio of accounts
  • •Analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value
  • •Manage commercial outcomes across ~80 accounts, driving renewals, expansions, and cross-sell opportunities
  • •Collaborate with Sales, Engineering, and CS leadership to translate technical success into durable revenue growth
  • •Deliver a digital, automation-first customer journey across 150+ accounts while personalizing at scale

Pay and Benefits

Perks:Learning BudgetCo-workingAnnual OffsiteTravel AllowanceRemote Work

Key Requirements

  • •3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the India region
  • •Familiarity and experience with building and deploying AI agents
  • •Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
  • •Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals at scale
  • •Strong automation first mindset - you thrive in delivering a digital customer journey across 150+ accounts and finding ways to personalize at scale
Experience:B2B SaaSAI/MLDeveloper ToolsCustomer Success
Skills:CommunicationInterpersonalRemote workRelationship managementPresentation
Languages:English
Tech Stack:AIAPIsSDKsText to SpeechSpeech to TextSaaS

Company Brief

ElevenLabs
Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2022
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor