Etihad Aviation Group

1 week ago

Product Manager - Customer Data Platforms (CDP)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own and prioritize the Guest 360 and Customer Journey Analytics product backlogs, translating business needs into user stories, acceptance criteria, and delivery plans. Drive adoption by monitoring product performance, feature usage, and customer impact metrics, using CRM, behavioural, and transactional data. Collaborate across data, engineering, CX, and marketing to deliver end-to-end CDP and analytics capabilities, including implementation/optimization of platforms such as Adobe, Salesforce, and FirstHive.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own and prioritize the backlog for Guest 360 and Customer Journey Analytics initiatives.
•Translate business requirements into user stories, acceptance criteria, and delivery plans.
•Drive utilization and adoption by tracking product performance, feature usage, and customer impact metrics.
•Leverage customer data (CRM, behavioural, transactional) to inform product decisions and improvements.
•Collaborate with cross-functional teams to integrate CDP and analytics capabilities and support implementation/optimization of CDPs (e.g., Adobe, Salesforce, FirstHive).

Key Requirements

•7+ years’ experience as a Product Owner/Product Manager or in a similar role within data, digital, or customer platforms.
•Hands-on experience with Customer Data Platforms (CDPs) such as Adobe, Salesforce, or FirstHive.
•Strong understanding of customer journey analytics, personalization, and omnichannel CX.
•Proven ability to manage backlog, prioritize features, and deliver value-driven outcomes.
•Experience working in Agile environments (Scrum, SAFe).

Experience:7+ yearsDataDigitalCustomer platforms

Skills:Stakeholder managementCommunicationCross-functional collaborationCustomer-centricityPrioritization

Languages:English (UK)

Tech Stack:Customer Data Platforms (CDP)AdobeSalesforceFirstHiveCRMScrumSAFeCustomer journey analyticsOmnichannel CX

Company Brief

Etihad Aviation Group

Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Government Funded

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Etihad Aviation Group

1 week ago

Product Manager - Customer Data Platforms (CDP)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own and prioritize the backlog for Guest 360 and Customer Journey Analytics initiatives.
•Translate business requirements into user stories, acceptance criteria, and delivery plans.
•Drive utilization and adoption by tracking product performance, feature usage, and customer impact metrics.
•Leverage customer data (CRM, behavioural, transactional) to inform product decisions and improvements.
•Collaborate with cross-functional teams to integrate CDP and analytics capabilities and support implementation/optimization of CDPs (e.g., Adobe, Salesforce, FirstHive).

Key Requirements

•7+ years’ experience as a Product Owner/Product Manager or in a similar role within data, digital, or customer platforms.
•Hands-on experience with Customer Data Platforms (CDPs) such as Adobe, Salesforce, or FirstHive.
•Strong understanding of customer journey analytics, personalization, and omnichannel CX.
•Proven ability to manage backlog, prioritize features, and deliver value-driven outcomes.
•Experience working in Agile environments (Scrum, SAFe).

Experience:7+ yearsDataDigitalCustomer platforms

Skills:Stakeholder managementCommunicationCross-functional collaborationCustomer-centricityPrioritization

Languages:English (UK)

Tech Stack:Customer Data Platforms (CDP)AdobeSalesforceFirstHiveCRMScrumSAFeCustomer journey analyticsOmnichannel CX

Company Brief

Etihad Aviation Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Government Funded

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor