IT Support Specialist

Webflow
San Francisco
Workplace: OnsiteFull timeUSD 100,000 - 120,000 annuallyFunction: Customer Support (Service Desk)Experience: 2-4 yearsSkills: ["Communication","Patience","Troubleshooting","Proactive","Adaptability"]

Be the hands-on first line of support for employees at Webflow’s San Francisco office. You’ll resolve help desk tickets using AI-powered support tooling, improve internal documentation and the knowledge base, and own AV needs for all-hands meetings, events, and day-to-day conference rooms. You’ll troubleshoot hardware and software on macOS devices, partner with Workplace Experience on office builds, and support onboarding for new hires.

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FursaFursa
Webflow
Webflow
3 days ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Be the hands-on first line of support for employees at Webflow’s San Francisco office. You’ll resolve help desk tickets using AI-powered support tooling, improve internal documentation and the knowledge base, and own AV needs for all-hands meetings, events, and day-to-day conference rooms. You’ll troubleshoot hardware and software on macOS devices, partner with Workplace Experience on office builds, and support onboarding for new hires.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Resolve employee help desk tickets using AI-powered support tooling to triage, troubleshoot, and close issues efficiently.
  • •Document common issues, fixes, and processes to improve AI-powered tooling and expand the internal knowledge base.
  • •Own audio visual setups for all-hands meetings, company events, and daily conference room needs.
  • •Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology.
  • •Partner with Workplace Experience to support new site builds and IT onboarding for new hire cohorts.

Pay and Benefits

Salary: USD 100,000 - 120,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEquity401k

Key Requirements

  • •2-4 years of hands-on experience with help desk ticketing systems.
  • •Skilled in using AI-powered tools to work efficiently (such as MM&MM).
  • •Experience supporting audiovisual setups for meetings, presentations, and events.
  • •Comfortable troubleshooting macOS environments.
  • •Proficiency in new hire onboarding, including account setup, hardware provisioning, and day-one enablement.
Experience:2-4 years
Skills:CommunicationPatienceTroubleshootingProactiveAdaptability
Tech Stack:MacOSHelp desk ticketingAI-powered support toolingMM&MMAV (audiovisual)Knowledge base

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Webflow
Provides a visual web development platform enabling designers and teams to build, launch, and scale responsive websites and web apps without coding, combining design tools, CMS, hosting, and collaboration features.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn