Inside Desk Property Claims Adjuster

USAA
San Antonio, Phoenix
Workplace: HybridFull timeUSD 54,380 - 103,870Function: Insurance & ActuarialExperience: 1+ yearsEducation: high_schoolSkills: ["Negotiation","Investigation","Communication","Conflict resolution","Prioritization"]

Investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims within defined guidelines. Confirm coverage, identify liability exposure, manage assigned caseload in a telephone-focused desk environment, and maintain thorough claim documentation. Partner with vendors and internal teams to resolve claims, recognize coverage concerns (including potential SIU referrals), and use estimating and virtual inspection tools such as Xactimate to prepare estimates and write accurate reports. Support CAT response as needed.

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FursaFursa
USAA
USAA
1 day ago

Inside Desk Property Claims Adjuster

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims within defined guidelines. Confirm coverage, identify liability exposure, manage assigned caseload in a telephone-focused desk environment, and maintain thorough claim documentation. Partner with vendors and internal teams to resolve claims, recognize coverage concerns (including potential SIU referrals), and use estimating and virtual inspection tools such as Xactimate to prepare estimates and write accurate reports. Support CAT response as needed.
Location: San Antonio, Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Manage an assigned caseload of low to moderate complexity property claims, proactively driving claims outcomes.
  • •Investigate claim damages using research from insured, third parties, and external resources; identify and resolve discrepancies and subrogation potential.
  • •Analyze coverage by reviewing low to moderate complexity policy terms and contingencies, including prior loss history and potential Special Investigation Unit (SIU) referrals.
  • •Determine and negotiate low to moderate complexity claims settlements, coordinating with management when settlements fall outside authority limits.
  • •Prepare and manage claim estimates using estimating technology and virtual inspection tools; maintain accurate claim file documentation throughout the process.
Travel: Medium travel

Pay and Benefits

Salary: USD 54,380 - 103,870
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsPaid LeavePaid HolidaysAdoption AssistanceVolunteer Hours

Key Requirements

  • •High school diploma or General Equivalency Diploma.
  • •1+ years relevant property adjusting claims of moderate complexity.
  • •1 year of customer service, military leadership, construction related industry/insurance experience and/or experience handling low complexity property claims, including estimating losses using Xactimate or similar tools.
  • •Demonstrated negotiation, investigation, communication, and conflict resolution skills.
  • •Working knowledge of claims contracts and ability to prioritize and multi-task across business applications.
Experience:1+ yearsInsuranceProperty adjustingCustomer serviceMilitary experience
Education:High School
Skills:NegotiationInvestigationCommunicationConflict resolutionPrioritization
Licenses:Insurance adjuster licenseP&C adjuster license
Tech Stack:XactimateClaim XHoverHosta

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn