Quality Assurance Manager, Customization

Quince
Los Angeles
Workplace: OnsiteFull timeUSD 85,000 - 100,000 annuallyFunction: QA, Test & Release EngineeringExperience: 5+ yearsSkills: ["Communication","Leadership","Problem-solving","Organization","Critical thinking"]

Lead quality assurance for third-party decorator operations, owning 99% on-time delivery and 99% quality acceptance across production runs. Own inbound inspection, production checks, and cross-functional SOPs with warehouses and decorators, while communicating status and risks to remote project managers and shaping the Production Management System.

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Quince
Quince
4 months ago

Quality Assurance Manager, Customization

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead quality assurance for third-party decorator operations, owning 99% on-time delivery and 99% quality acceptance across production runs. Own inbound inspection, production checks, and cross-functional SOPs with warehouses and decorators, while communicating status and risks to remote project managers and shaping the Production Management System.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Own quality outcomes at the 3P decorator facility, holding performance to 99% on-time delivery and 99% quality acceptance rate targets across all production runs.
  • •Monitor the inspection of inbound inventory received at the facility, verifying quantities, condition, and specifications against purchase orders and production requirements, drive timely inventory replacements to minimize production delays, identify root cause issues and implement SOPs at the warehouse level.
  • •Conduct production quality checks throughout the decoration process (e.g., embroidery, screen-printing, heat transfer, embossing), identifying defects and deviations from brand standards.
  • •Raise issues quickly and clearly, documenting defects and inventory discrepancies with supporting evidence and driving swift resolution with the decorator.
  • •Provide structured and ad hoc updates to the remote project manager team, communicating production status, quality metrics, open issues, and risk flags in a clear format.

Pay and Benefits

Salary: USD 85,000 - 100,000 annually

Key Requirements

  • •5+ years of experience in warehouse operations, quality assurance, quality control, or production operations, preferably within apparel, accessories, textiles or decorated goods.
  • •Proven ability to identify, escalate, and resolve production and inventory quality issues in a fast-moving environment.
  • •Strong process-building mindset — experience creating SOPs, inspection criteria, and quality frameworks from scratch.
  • •Excellent communicator, able to translate on-the-ground observations into clear, concise written updates for a remote team.
  • •Detail-oriented and data-driven, with experience tracking KPIs and using metrics to drive decisions and accountability.
Experience:5+ yearsApparelDecorated goodsTextiles
Skills:CommunicationLeadershipProblem-solvingOrganizationCritical thinking
Languages:English
Tech Stack:WMSOMSExcelGoogle Sheets

Company Brief

Quince
Quince is a direct-to-consumer brand offering affordable, high-quality apparel, home goods, and essentials—such as cashmere, basics, and home textiles—focused on transparent sourcing and value pricing for customers.
Industry: Direct to Consumer Brands
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn