FinCrime Operations Team Lead

Wise
São Paulo
Workplace: OnsiteFull timeBRL 17,500 - 23,500 monthlyFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Communication","Conflict resolution","Coaching","Organizational skills","Time management"]

Lead daily operations for a team of FinCrime Operations Analysts/Specialists, ensuring effective mitigation of financial crime risks across Wise’s customer journeys. Combine hands-on KYC/AML/Fraud/Screening expertise with people management to maintain quality standards, achieve KPIs, and drive continuous improvement. Build and refine compliant, scalable processes; support high-risk case escalations; and partner with stakeholders to improve efficiency and uphold regulatory obligations while keeping a strong customer-centric focus.

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FursaFursa
Wise
Wise
2 days ago

FinCrime Operations Team Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead daily operations for a team of FinCrime Operations Analysts/Specialists, ensuring effective mitigation of financial crime risks across Wise’s customer journeys. Combine hands-on KYC/AML/Fraud/Screening expertise with people management to maintain quality standards, achieve KPIs, and drive continuous improvement. Build and refine compliant, scalable processes; support high-risk case escalations; and partner with stakeholders to improve efficiency and uphold regulatory obligations while keeping a strong customer-centric focus.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Develop and oversee the daily operations of a FinCrime Operations team to mitigate financial crime risks while maintaining regulatory compliance and customer focus.
  • •Provide people leadership: coach and develop analysts/specialists, deliver actionable feedback, and manage performance through documented plans.
  • •Own performance management by measuring KPIs and conducting quality reviews to ensure high decision accuracy and consistent quality outcomes.
  • •Act as a subject matter expert in KYC/AML/Fraud/Screening, performing deep dives on root causes and proposing solutions to leadership.
  • •Escalate tooling/processing incidents and high-risk customer/control issues in line with established protocols, while partnering with stakeholders on improvements.

Pay and Benefits

Salary: BRL 17,500 - 23,500 monthly

Key Requirements

  • •At least 1–2 years leading small to medium sized teams, preferably in operations.
  • •Strong understanding of the regulatory framework for KYC/AML/Fraud/Risk and financial crime prevention.
  • •Familiarity with money laundering methods and other financial crime trends.
  • •Ability to guide a risk-based approach, coach decisions, and course-correct swiftly when needed.
  • •Strong operational management and tactical decision-making under tight deadlines, maintaining quality and competency.
Experience:1-2 yearsKYC/AMLFraudFinancial crime preventionFinancial servicesOperations
Skills:CommunicationConflict resolutionCoachingOrganizational skillsTime management
Certifications:ICACAMS
Languages:English
Tech Stack:LookerSuperset

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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