Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Interpersonal skills","Problem-solving","Customer service","Teamwork","Verbal and written communication"]

Lead a team of heavy equipment maintenance technicians at a rental facility in Medford, OR. Use EquipmentShare’s T3 platform to create, assign, and monitor work orders, track service intervals, diagnose issues, and order parts using real-time data across equipment makes and models. Coordinate repairs, schedule maintenance for customer and company rental equipment, manage customer satisfaction, handle inquiries, and oversee training, development, and a safe work environment.

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EquipmentShare
EquipmentShare
2 days ago

Service Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead a team of heavy equipment maintenance technicians at a rental facility in Medford, OR. Use EquipmentShare’s T3 platform to create, assign, and monitor work orders, track service intervals, diagnose issues, and order parts using real-time data across equipment makes and models. Coordinate repairs, schedule maintenance for customer and company rental equipment, manage customer satisfaction, handle inquiries, and oversee training, development, and a safe work environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and supervise heavy equipment maintenance technicians and service personnel, coordinating and monitoring quality performance.
  • •Create, assign, and monitor work orders using T3; track machine service intervals and diagnose issues using real-time data.
  • •Schedule repairs for customer and company-owned rental equipment, order parts, and drive corrective actions.
  • •Maintain and nurture customer relationships to ensure 100% satisfaction, and promptly resolve customer inquiries, requests, and complaints.
  • •Train and develop employees and maintain a safe work environment.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysGym MembershipCompany TruckTool ReimbursementVolunteer Time

Key Requirements

  • •3 years of maintenance and service experience (rental or related construction field knowledge preferred).
  • •Experience in field service, maintenance, and repair, with experience leading maintenance teams preferred.
  • •Strong interpersonal and problem-solving skills, with superior customer service and communication abilities.
  • •Adaptability to a fast-paced, growing company and ability to educate yourself on EquipmentShare products and services.
  • •High school diploma; trade school certificate preferred, plus a valid driver’s license with acceptable driving record and ability to meet safety/physical requirements.
Experience:Rental industryConstructionHeavy equipment maintenance
Education:High School
Skills:Interpersonal skillsProblem-solvingCustomer serviceTeamworkVerbal and written communication
Licenses:Valid driver's license
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn