Business Support Manager - Commercial Banking Colleague Development

Citizens Bank
Charlotte, Boston
Workplace: OnsiteFull timeUSD 78,000 - 110,000 annuallyFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["Organizational skills","Project management","Stakeholder management","Written and verbal communication","Problem-solving"]

Support the Commercial Banking colleague development program management team by coordinating recruiting, onboarding, training, and employee development initiatives. Partner with leaders and cross-functional teams to clarify needs, manage priorities, and resolve execution challenges. Own program operations including schedules, resources, reporting, and communications, while identifying service gaps and process inefficiencies to drive continuous improvement. Prepare leadership updates, presentations, and recommendations.

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Citizens Bank
Citizens Bank
1 day ago

Business Support Manager - Commercial Banking Colleague Development

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Source: Company careers pageValidated by: Fursa AI
Last checked: 44 minutes agoStatus: Live

Job Summary

Support the Commercial Banking colleague development program management team by coordinating recruiting, onboarding, training, and employee development initiatives. Partner with leaders and cross-functional teams to clarify needs, manage priorities, and resolve execution challenges. Own program operations including schedules, resources, reporting, and communications, while identifying service gaps and process inefficiencies to drive continuous improvement. Prepare leadership updates, presentations, and recommendations.
Location: Charlotte, Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Support business strategies and initiatives aligned to organizational priorities, program objectives, and key business drivers.
  • •Coordinate business support activities across recruiting, early-talent, onboarding, training, and employee development programs.
  • •Provide consultative and operational support to business leaders and stakeholders to clarify needs and resolve execution challenges.
  • •Oversee program operations including schedules, resources, reporting, communications, and stakeholder deliverables.
  • •Identify operational risks and process inefficiencies, then use reporting and feedback to drive continuous improvement and leadership recommendations.

Pay and Benefits

Salary: USD 78,000 - 110,000 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsWellness StipendFlexible Work

Key Requirements

  • •Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred).
  • •3+ years of business support, program coordination, or operations experience supporting strategic and operational initiatives.
  • •Strong organizational and project-management skills to manage multiple priorities and deadlines.
  • •Experience coordinating programs, meetings, events, onboarding, or training activities.
  • •Proficiency with Microsoft Outlook, Excel, PowerPoint, Word, and Teams.
Experience:Program coordinationOperationsRecruitingOnboardingTraining
Education:Bachelor's
Skills:Organizational skillsProject managementStakeholder managementWritten and verbal communicationProblem-solving
Tech Stack:Microsoft OutlookMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMicrosoft Teams

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website