IT Operations Manager

General Dynamics
United States
Workplace: RemoteFull timeUSD 123,250 - 166,750 annuallyFunction: Business OperationsExperience: 5+ yearsSkills: ["Communication","Vendor management","Stakeholder communication","Customer focus","Continuous improvement"]

Oversee day-to-day IT service delivery to ensure reliable, secure operations across service desk, infrastructure, networks, cloud services, and business applications. Lead incident, problem, request, and change processes, drive service performance, and manage IT staff and vendors. Partner with cybersecurity teams to support secure operations and compliance. Track operational metrics, report regularly, and continuously modernize and automate IT operations to meet mission needs.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
General Dynamics
General Dynamics
35 minutes ago

IT Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 35 minutes agoStatus: Live

Job Summary

Oversee day-to-day IT service delivery to ensure reliable, secure operations across service desk, infrastructure, networks, cloud services, and business applications. Lead incident, problem, request, and change processes, drive service performance, and manage IT staff and vendors. Partner with cybersecurity teams to support secure operations and compliance. Track operational metrics, report regularly, and continuously modernize and automate IT operations to meet mission needs.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead day-to-day IT operations across service desk, infrastructure, networks, cloud services, and business applications.
  • •Manage incident, problem, request, and change processes to maintain service performance.
  • •Guide IT staff and contractors by setting priorities, fostering accountability, and driving continuous improvement.
  • •Ensure reliability across networks, servers, cloud environments, endpoints, and critical systems through monitoring and lifecycle planning.
  • •Partner with cybersecurity teams to maintain secure operations, address vulnerabilities, manage access, and meet compliance requirements.

Pay and Benefits

Salary: USD 123,250 - 166,750 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •5+ years of progressive IT experience with operational leadership.
  • •Experience leading IT operations across multiple domains in government or regulated environments.
  • •Strong understanding of IT service management, cloud services, cybersecurity operations, infrastructure, and end-user support.
  • •Proven vendor and contractor management experience.
  • •Experience with ITSM platforms (e.g., ServiceNow) and excellent communication skills.
Experience:5+ yearsGovernmentRegulated environments
Skills:CommunicationVendor managementStakeholder communicationCustomer focusContinuous improvement
Tech Stack:ServiceNow

Eligibility

Security Clearance:BI Full 6C (T4)

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn