Digital PRO

RAKBANK
Abu Dhabi
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Customer-centricity","Communication","Problem-solving","Collaboration","Proactive mindset"]

Serve as the first point of contact for customers using mobile and online banking, guiding them through digital features and resolving digital-related queries. Act as a digital ambassador and subject-matter expert for digital banking services, collaborating with technology and cross-functional teams to identify and resolve platform issues. Capture and escalate customer feedback to product owners, deliver digital literacy training, and promote a digital-first culture to increase adoption and satisfaction.

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FursaFursa
RAKBANK
RAKBANK
1 month ago

Digital PRO

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers using mobile and online banking, guiding them through digital features and resolving digital-related queries. Act as a digital ambassador and subject-matter expert for digital banking services, collaborating with technology and cross-functional teams to identify and resolve platform issues. Capture and escalate customer feedback to product owners, deliver digital literacy training, and promote a digital-first culture to increase adoption and satisfaction.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Provide personalized guidance and support to customers throughout their digital banking journey to ensure a seamless customer experience.
  • •Deliver exceptional customer service as the digital face of the bank and empower self-service, digital-first behaviors.
  • •Collaborate with cross-functional teams to design and enhance customer-centric digital experiences.
  • •Capture, document, and escalate customer feedback to product owners and stakeholders to improve digital banking services.
  • •Identify, track, and help resolve digital platform issues with technology and support teams, and deliver training/awareness sessions to build digital literacy.

Key Requirements

  • •Bachelor’s degree from a recognized institution is desirable.
  • •Minimum 5 years’ experience in a customer-facing environment.
  • •Experience providing guidance on digital banking platforms and services.
  • •Experience working in relevant software packages such as MS Office.
  • •Ability to troubleshoot and resolve customer issues related to digital channels and platforms.
Experience:5+ yearsBankingDigital banking
Education:Bachelor's
Skills:Customer-centricityCommunicationProblem-solvingCollaborationProactive mindset
Tech Stack:MS Office

Company Brief

RAKBANK
RAKBANK is a United Arab Emirates-based bank offering personal, business, and commercial banking services, including accounts, cards, loans, deposits, and digital banking products. It serves retail customers and SMEs across the UAE.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ras Al Khaimah, United Arab Emirates
Founded: 1976
WebsiteLinkedIn