1 week ago

Digital PRO

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers using mobile and online banking, guiding them through digital features and resolving digital-related queries. Act as a digital ambassador and subject-matter expert for digital banking services, collaborating with technology and cross-functional teams to identify and resolve platform issues. Capture and escalate customer feedback to product owners, deliver digital literacy training, and promote a digital-first culture to increase adoption and satisfaction.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Provide personalized guidance and support to customers throughout their digital banking journey to ensure a seamless customer experience.
•Deliver exceptional customer service as the digital face of the bank and empower self-service, digital-first behaviors.
•Collaborate with cross-functional teams to design and enhance customer-centric digital experiences.
•Capture, document, and escalate customer feedback to product owners and stakeholders to improve digital banking services.
•Identify, track, and help resolve digital platform issues with technology and support teams, and deliver training/awareness sessions to build digital literacy.

Key Requirements

•Bachelor’s degree from a recognized institution is desirable.
•Minimum 5 years’ experience in a customer-facing environment.
•Experience providing guidance on digital banking platforms and services.
•Experience working in relevant software packages such as MS Office.
•Ability to troubleshoot and resolve customer issues related to digital channels and platforms.

Experience:5+ yearsBankingDigital banking

Education:Bachelor's

Skills:Customer-centricityCommunicationProblem-solvingCollaborationProactive mindset

Tech Stack:MS Office

Company Brief

RAKBANK

RAKBANK is a United Arab Emirates-based bank offering personal, business, and commercial banking services, including accounts, cards, loans, deposits, and digital banking products. It serves retail customers and SMEs across the UAE.

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Ras Al Khaimah, United Arab Emirates

Founded: 1976

Website LinkedIn

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RAKBANK

1 week ago

Digital PRO

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Provide personalized guidance and support to customers throughout their digital banking journey to ensure a seamless customer experience.
•Deliver exceptional customer service as the digital face of the bank and empower self-service, digital-first behaviors.
•Collaborate with cross-functional teams to design and enhance customer-centric digital experiences.
•Capture, document, and escalate customer feedback to product owners and stakeholders to improve digital banking services.
•Identify, track, and help resolve digital platform issues with technology and support teams, and deliver training/awareness sessions to build digital literacy.

Key Requirements

•Bachelor’s degree from a recognized institution is desirable.
•Minimum 5 years’ experience in a customer-facing environment.
•Experience providing guidance on digital banking platforms and services.
•Experience working in relevant software packages such as MS Office.
•Ability to troubleshoot and resolve customer issues related to digital channels and platforms.

Experience:5+ yearsBankingDigital banking

Education:Bachelor's

Skills:Customer-centricityCommunicationProblem-solvingCollaborationProactive mindset

Tech Stack:MS Office

Company Brief

RAKBANK

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Ras Al Khaimah, United Arab Emirates

Founded: 1976

Website LinkedIn