Sales & Service Technician

Dyson
United States
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: high_schoolSkills: ["Communication","Empathy","Prioritization","Collaboration","Customer handling"]

Provide in-person diagnosis, troubleshooting, and repair for Dyson products at the service center, while using consultative conversations to understand customer needs and recommend the right service or product solutions. Manage customer expectations in real time, communicate repair findings and replacement options clearly, and accurately process transactions in Dyson systems. Drive cross-selling through trust-based conversations and complete daily/weekly operational reporting while following quality and escalation procedures.

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FursaFursa
Dyson
Dyson
1 month ago

Sales & Service Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 40 days agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide in-person diagnosis, troubleshooting, and repair for Dyson products at the service center, while using consultative conversations to understand customer needs and recommend the right service or product solutions. Manage customer expectations in real time, communicate repair findings and replacement options clearly, and accurately process transactions in Dyson systems. Drive cross-selling through trust-based conversations and complete daily/weekly operational reporting while following quality and escalation procedures.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, and hair care devices
  • •Use consultative questioning to understand customer needs and recommend appropriate service or product solutions
  • •Communicate repair findings, maintenance recommendations, and replacement options clearly to customers
  • •Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations
  • •Process customer transactions and service details in Dyson systems; manage parts/inventory and complete daily/weekly operational reporting

Pay and Benefits

Perks:401kLife InsuranceAd&dFsaHsaPaid LeaveCommuter BenefitsChildcare LeaveWellness StipendEapVisionDentalDisability

Key Requirements

  • •6+ months of experience in customer service, retail sales, service operations, or related customer-facing environments
  • •Ability to communicate confidently with customers, including during objection handling and service-related discussions
  • •Aptitude for learning technical diagnosis and repair procedures for Dyson products
  • •Strong verbal, written, and interpersonal communication skills with empathy for customer guidance
  • •Experience using Microsoft Office (Excel, Outlook, and Word); ability to lift and move up to 50 lbs; must be at least 18; high school diploma or equivalent preferred
Experience:RetailCustomer serviceService operations
Education:High School
Skills:CommunicationEmpathyPrioritizationCollaborationCustomer handling
Tech Stack:Microsoft OfficeMicrosoft ExcelMicrosoft OutlookWord

Company Brief

Dyson
Designs and manufactures innovative home appliances including vacuum cleaners, air purifiers, hand dryers, hair care products, and heaters using advanced engineering and proprietary technologies focused on performance and design.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Malmesbury, United Kingdom
Founded: 1991
WebsiteLinkedIn