Guest Relations & Events Manager - Casea 101 (Dubai, AE)

Lead guest relations and restaurant events at One&Only The Palm, delivering exceptional hospitality and overseeing event execution. Serve as the main point of contact for VIPs, guest inquiries, special requests, complaints, and event clients while managing reservations, preferences, and private dining. Coordinate corporate and social events with internal teams, maintain service standards through floor presence and training, monitor satisfaction metrics, and drive improvements that protect the restaurant’s reputation.