Applied Materials

1 day ago

Manager III, Customer Engineer (M3)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead and manage customer engineering activities within your district, building ongoing relationships with key stakeholders and performing regular customer visits. Coach and direct customer engineers, oversee salary and career planning, and drive performance appraisals and corrective actions. Own escalation and account planning alongside district sales engineers, support system installation activities, and ensure effective RMA and customer engineer hour tracking. Coordinate with product divisions such as tech support, training, spares, and reliability.

Location: Phoenix

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and maintain customer relationships in the district and perform regular customer visits.
•Manage, coach, and direct all customer engineers in the district, including salary and career planning and performance appraisals.
•Serve as the prime interface with product divisions (tech support, training, spares, reliability) and initiate necessary business reports.
•Monitor programs including the CSD Award Program and mentor program, and execute the escalation procedure.
•Own system installation support and RMA procedures, including customer engineer hour tracking accuracy and corrective actions.

Travel: Low travel

Pay and Benefits

Salary: USD 88,000 - 121,000 annually

Equity and Bonus:Equity

Key Requirements

•Maintain and develop customer relationships with relevant individuals in the district at all levels, including performing regular customer visits.
•Manage, coach, and direct customer engineers in the district.
•Oversee salary planning, career planning, corrective actions, objectives, and performance appraisals, including providing formal updates.
•Initiate and manage reports necessary for the business, serving as the prime interface with product divisions including tech support, training, spares, and reliability.
•Execute escalation procedures and comply with Applied Materials’ Standards of Business Conduct and ethics expectations.

Skills:LeadershipCoachingCustomer relationship managementProblem-solvingEthical conduct

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

1 day ago

Manager III, Customer Engineer (M3)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Phoenix

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and maintain customer relationships in the district and perform regular customer visits.
•Manage, coach, and direct all customer engineers in the district, including salary and career planning and performance appraisals.
•Serve as the prime interface with product divisions (tech support, training, spares, reliability) and initiate necessary business reports.
•Monitor programs including the CSD Award Program and mentor program, and execute the escalation procedure.
•Own system installation support and RMA procedures, including customer engineer hour tracking accuracy and corrective actions.

Travel: Low travel

Pay and Benefits

Salary: USD 88,000 - 121,000 annually

Equity and Bonus:Equity

Key Requirements

•Maintain and develop customer relationships with relevant individuals in the district at all levels, including performing regular customer visits.
•Manage, coach, and direct customer engineers in the district.
•Oversee salary planning, career planning, corrective actions, objectives, and performance appraisals, including providing formal updates.
•Initiate and manage reports necessary for the business, serving as the prime interface with product divisions including tech support, training, spares, and reliability.
•Execute escalation procedures and comply with Applied Materials’ Standards of Business Conduct and ethics expectations.

Skills:LeadershipCoachingCustomer relationship managementProblem-solvingEthical conduct

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor