Technical Account Manager

Razorpay
Malaysia
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Customer success","Stakeholder management","Project management","Problem solving"]

Technical Account Manager (TAM) will be the primary post-go-live contact for Super Enterprise Merchants, owning technical and product-related activities. You will build deep relationships with merchant technical contacts, provide guidance on best practices and integrations, monitor performance, troubleshoot escalations with Engineering/Product, and influence roadmaps through merchant feedback. Knowledge of Curlec products, APIs, and payments flows is essential to maximize merchant value.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Razorpay
Razorpay
7 months ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Technical Account Manager (TAM) will be the primary post-go-live contact for Super Enterprise Merchants, owning technical and product-related activities. You will build deep relationships with merchant technical contacts, provide guidance on best practices and integrations, monitor performance, troubleshoot escalations with Engineering/Product, and influence roadmaps through merchant feedback. Knowledge of Curlec products, APIs, and payments flows is essential to maximize merchant value.
Location: Malaysia
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Product Expertise: Develop in-depth knowledge of Razorpay’s Curlec products, with a strong focus on their technical aspects.
  • •Customer Success & Retention: Deliver a white-glove service experience, ensuring merchants gain maximum value from Razorpay Curlec’s offerings.
  • •Merchant Management: Act as the dedicated point of contact for key merchants, ensuring smooth onboarding, technical stability, and ongoing support.
  • •Technical Advisory: Provide deep technical expertise on Razorpay’s products, guiding merchants on best practices, integration improvements, and optimization strategies.
  • •Issue Resolution & Escalations: Proactively monitor merchant transactions, identify anomalies, troubleshoot issues, and collaborate with Engineering/Product teams to resolve escalations.
  • •Proactive Monitoring & Optimization: Analyze payment trends, identify potential failure points, and implement solutions to improve success rates and performance.
  • •Stakeholder Collaboration: Work closely with Product, Engineering, and Support teams to influence roadmap decisions based on merchant feedback and technical insights.
  • •Strategic Guidance: Educate merchants on Razorpay’s latest features, compliance updates, and industry best practices to enhance their payment experience.
  • •Documentation & Process Improvement: Maintain detailed documentation, create knowledge bases, and contribute to process enhancements to improve merchant efficiency.

Key Requirements

  • •Bachelor’s degree in Computer Science or equivalent experience.
  • •3+ years of work experience as a technical consultant, software engineer, support engineer or partner/sales engineer.
  • •Preferred experience in Account Management, Customer Success, or SaaS product.
  • •Technical Expertise: Understanding of APIs, webhooks, SDKs, payment gateways, and banking/payment flows.
  • •Problem-Solving: Strong analytical skills to diagnose and troubleshoot technical issues effectively.
Experience:3+ yearsFintechPaymentsSaaS
Education:Bachelor's
Skills:CommunicationCustomer successStakeholder managementProject managementProblem solving
Languages:EnglishMandarinCantonese
Tech Stack:APIsWebhooksSDKsPayment gatewaysBanking/payment flows

Company Brief

Razorpay
Provides payment processing, banking, lending, and financial infrastructure products for Indian businesses. Razorpay offers payment gateway services, payouts, banking-as-a-service, credit, and developer-focused APIs to help companies accept and manage online payments.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Bengaluru, India
Founded: 2014
WebsiteLinkedIn