Chainguard

1 month ago

Senior Customer Success Manager, Enterprise - East

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Senior Enterprise Customer Success Manager responsible for post-sales engagements with Chainguard’s large customers, leading onboarding, adoption, and renewal strategies across cross-functional teams (Solutions Architects, Support, Product, Engineering, and Sales) to drive time-to-value and minimize churn.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead the onboarding process for new enterprise customers, coordinating with pre-sales and post-sales teams to define goals and an onboarding plan.
•Advocate for customer needs within Chainguard by collaborating with internal teams to align on outcomes and drive customer value.
•Collaborate with Technical Support and Customer Engineering to ensure timely resolution of customer issues.
•Develop hands-on knowledge of Chainguard to help customers optimize usage and stay current with industry trends and best practices.
•Manage relationships with multiple levels of customer stakeholders (technicians to CISOs) and coordinate with Sales to identify renewal/expansion opportunities while minimizing churn.

Pay and Benefits

Salary: USD 160,000 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceEquityParental LeaveLearning BudgetCoworking Stipend

Key Requirements

•5+ years in enterprise, customer-facing roles collaborating with technical and business teams (Customer Success, Professional Services, Technical Account Management or similar) with possible sales or support experience
•Domain knowledge in Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or software development lifecycle
•Ability to own a customer portfolio with autonomy, including executive-level escalations and cross-functional advocacy
•Entrepreneurial mindset with a track record of building new processes or practices to serve customers
•Strong commitment to continuous personal and professional development and high emotional intelligence

Experience:5+ yearsCybersecurityEnterprise software

Skills:CommunicationEmotional intelligenceRelationship-buildingCollaborationProblem-solving

Languages:English

Tech Stack:AWSGCPAzureContainersLinux

Company Brief

Chainguard

Builds software supply chain security solutions for containerized and Kubernetes-native environments, offering tools for secure builds, attestations, vulnerability scanning, and policy enforcement to help organizations deploy trustworthy software at scale.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Seattle, United States

Founded: 2020

Website LinkedIn

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Chainguard

1 month ago

Senior Customer Success Manager, Enterprise - East

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead the onboarding process for new enterprise customers, coordinating with pre-sales and post-sales teams to define goals and an onboarding plan.
•Advocate for customer needs within Chainguard by collaborating with internal teams to align on outcomes and drive customer value.
•Collaborate with Technical Support and Customer Engineering to ensure timely resolution of customer issues.
•Develop hands-on knowledge of Chainguard to help customers optimize usage and stay current with industry trends and best practices.
•Manage relationships with multiple levels of customer stakeholders (technicians to CISOs) and coordinate with Sales to identify renewal/expansion opportunities while minimizing churn.

Pay and Benefits

Salary: USD 160,000 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceEquityParental LeaveLearning BudgetCoworking Stipend

Key Requirements

•5+ years in enterprise, customer-facing roles collaborating with technical and business teams (Customer Success, Professional Services, Technical Account Management or similar) with possible sales or support experience
•Domain knowledge in Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or software development lifecycle
•Ability to own a customer portfolio with autonomy, including executive-level escalations and cross-functional advocacy
•Entrepreneurial mindset with a track record of building new processes or practices to serve customers
•Strong commitment to continuous personal and professional development and high emotional intelligence

Experience:5+ yearsCybersecurityEnterprise software

Skills:CommunicationEmotional intelligenceRelationship-buildingCollaborationProblem-solving

Languages:English

Tech Stack:AWSGCPAzureContainersLinux

Company Brief

Chainguard

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Seattle, United States

Founded: 2020

Website LinkedIn