Guest Service Agent (QA)

Power International Holding
Qatar
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 3+ yearsSkills: ["Communication","Customer service","Attention to detail","Problem-solving","Leadership"]

Deliver exceptional guest experiences as the primary point of contact at a hotel or resort. Manage check-in/check-out, handle guest inquiries, requests, and complaints, and provide information on amenities, attractions, and dining. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs, maintain an organized front desk, and support administrative tasks. Uphold hotel policies, security, confidentiality, and health & safety standards, while using ERP (preferably SAP) to process guest operations accurately.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Power International Holding
Power International Holding
5 days ago

Guest Service Agent (QA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Deliver exceptional guest experiences as the primary point of contact at a hotel or resort. Manage check-in/check-out, handle guest inquiries, requests, and complaints, and provide information on amenities, attractions, and dining. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs, maintain an organized front desk, and support administrative tasks. Uphold hotel policies, security, confidentiality, and health & safety standards, while using ERP (preferably SAP) to process guest operations accurately.
Location: Qatar
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Greet guests and manage check-in, including ID verification, payment processing, and issuing room keys.
  • •Handle guest inquiries, requests, and complaints promptly, providing accurate information and resolving issues.
  • •Provide information on hotel amenities, local attractions, and dining options, and assist with reservations and arrangements.
  • •Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests such as room service and repairs.
  • •Process check-outs and handle incoming calls/emails/faxes, directing inquiries and taking messages as needed.

Key Requirements

  • •Minimum 3 years working experience, including 2 years relevant working experience in guest service roles.
  • •Proficiency with hospitality operations and standard procedures for check-in, check-out, and guest assistance.
  • •Excellent verbal and written communication skills to interact with guests, colleagues, and management.
  • •Strong customer service skills with attention to detail for processing guest information, reservations, and preferences.
  • •ERP knowledge with preferred SAP functional skills to support role success.
Experience:3+ yearsHospitalityGCC
Skills:CommunicationCustomer serviceAttention to detailProblem-solvingLeadership
Tech Stack:SAPERP

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website