Knowledge and Help Center Manager - Chile

WeTravel
Chile
Workplace: RemoteFull timeUSD 38,250 - 42,500 annuallyFunction: Content & Editorial (Writing/Editing)Experience: 4-7 yearsSkills: ["Strategic thinking","Technical writing","Cross-functional collaboration","Prioritization","Stakeholder communication"]

Own the evolution of the Intercom Help Center into a scalable, searchable, high-impact product education engine. Translate product launches into clear documentation, optimize AI-driven self-service with LLM-aware structuring, tagging, and search analytics, and manage Spanish localization. Partner with Product, Marketing, Sales, and Support to define Help Center strategy and content quality, while scripting and maintaining product explainer videos and coordinating recurring launch syncs.

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WeTravel
WeTravel
15 hours ago

Knowledge and Help Center Manager - Chile

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Last checked: 11 hours agoStatus: Live

Job Summary

Own the evolution of the Intercom Help Center into a scalable, searchable, high-impact product education engine. Translate product launches into clear documentation, optimize AI-driven self-service with LLM-aware structuring, tagging, and search analytics, and manage Spanish localization. Partner with Product, Marketing, Sales, and Support to define Help Center strategy and content quality, while scripting and maintaining product explainer videos and coordinating recurring launch syncs.
Location: Chile
Workplace: Remote
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Manager level

Key Responsibilities

  • •Own the structure, strategy, and content quality of the Help Center.
  • •Script, record, and maintain product explainer videos embedded into the Help Center.
  • •Create and maintain FAQ articles tied to product releases, improving searchability and tagging.
  • •Partner with Product and Product Marketing to translate new features into user-friendly documentation within agreed SLAs.
  • •Work with automation and use ticket data and search analytics to close content gaps; manage Spanish localization and run recurring launch syncs.

Pay and Benefits

Salary: USD 38,250 - 42,500 annually
Perks:Paid LeaveRemote WorkParental LeaveVolunteer Days

Key Requirements

  • •4-7+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education in a SaaS/fintech/marketplace/high-growth startup environment.
  • •Fluency in written and spoken English (native or near-native) and professional fluency in Spanish.
  • •Proven experience owning and scaling a Help Center using platforms like Intercom, Zendesk, or similar.
  • •Strong technical writing ability to translate complex product workflows, payments logic, and system behaviors into clear documentation.
  • •Experience building structured, searchable, AI-optimized content (LLM-aware formatting, semantic structuring, question-based headings) and using ticket/search data to inform strategy.
Experience:4-7 yearsSaaSFintechMarketplaceHigh-growth startupTravel tech
Skills:Strategic thinkingTechnical writingCross-functional collaborationPrioritizationStakeholder communication
Languages:EnglishSpanish
Tech Stack:Intercom Help CenterIntercomZendeskFin AILLM-aware formattingSearch analyticsFAQ articlesVideo production

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

WeTravel
WeTravel provides an online booking, payment, and management platform for tour operators, travel agencies, and group travel organizers, enabling itinerary management, secure payments, and customer invoicing to streamline group travel operations.
Industry: TravelTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn