Staff Engineer - Intelligent Customer Experiences

Adyen
San Francisco
Workplace: OnsiteFull timeUSD 258,000 - 367,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Product-minded","Architectural thinking","Security-by-design","Mentorship","Autonomy"]

Lead the evolution of a traditional payments dashboard into an intelligent, conversational financial partner. Build generative, streaming, multi-modal customer experiences and agentic workflows, including tool-use, chains, and policy layers. Serve as the primary technical liaison for AI initiatives, architect a zero-trust security layer for sensitive financial data using LLMs, and partner with Product to deliver high-impact merchant automation across the full stack.

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Adyen
Adyen
5 days ago

Staff Engineer - Intelligent Customer Experiences

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead the evolution of a traditional payments dashboard into an intelligent, conversational financial partner. Build generative, streaming, multi-modal customer experiences and agentic workflows, including tool-use, chains, and policy layers. Serve as the primary technical liaison for AI initiatives, architect a zero-trust security layer for sensitive financial data using LLMs, and partner with Product to deliver high-impact merchant automation across the full stack.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead the next generation of conversational UIs, building generative experiences that move beyond static dashboards.
  • •Architect agentic workflows and backend orchestration, transforming natural language inputs into authenticated, secure financial operations.
  • •Act as the primary technical liaison for AI initiatives, coordinating integration and ensuring operational excellence across global teams.
  • •Architect a security layer for conversational interfaces, applying zero-trust principles while leveraging LLMs and advanced data processing.
  • •Own end-to-end technical lifecycle across backend services/data pipelines and frontend components, and mentor engineers to drive technical standards.

Pay and Benefits

Salary: USD 258,000 - 367,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Be work authorized in the United States without the need for new visa sponsorship.
  • •Experience building production-grade interfaces powered by LLMs, including harnesses, policy enforcement, evals, RAG architectures, and secure data handling.
  • •Be deeply proficient in Java for secure backend services and TypeScript/React/Vue for complex front-end applications.
  • •Maintain a security-by-design mindset for handling sensitive financial data in modern web environments.
  • •Operate with speed and autonomy as part of the San Francisco team and collaborate effectively with a global organization.
Skills:Product-mindedArchitectural thinkingSecurity-by-designMentorshipAutonomy
Languages:English
Tech Stack:JavaTypeScriptReactVueLLMsRAGNatural languageZero trustAgentic WorkflowsPolicy layersTool-useChainsStreamingMulti-modal interfacesBackend orchestration

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Adyen
Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2006
WebsiteLinkedIn