Customer Service Agent: Portuguese (night shift)

Fever Up
Spain
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Planning","Organizing","Time management"]

Provide night-shift customer support to resolve incidents via email, phone, chats, and social media. Manage incoming inquiries, deliver accurate information using the right tools, and handle complaints by offering solutions and following up to ensure resolution. Maintain customer records and documents while following communication procedures, guidelines, and policies. As incident resolutions vary, support parallel work with the Operations department.

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FursaFursa
Fever Up
Fever Up
2 years ago

Customer Service Agent: Portuguese (night shift)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide night-shift customer support to resolve incidents via email, phone, chats, and social media. Manage incoming inquiries, deliver accurate information using the right tools, and handle complaints by offering solutions and following up to ensure resolution. Maintain customer records and documents while following communication procedures, guidelines, and policies. As incident resolutions vary, support parallel work with the Operations department.
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide customer service by email, phone, and social media to solve incidents.
  • •Manage incoming calls and chats and respond to customer service inquiries.
  • •Provide accurate, valid, and complete information using the right methods/tools.
  • •Handle customer complaints with appropriate solutions and alternatives, and follow up to ensure resolution.
  • •Keep records of customer interactions, process customer accounts, and file documents; follow communication procedures and policies.

Pay and Benefits

Perks:Health InsuranceGym MembershipHome Office

Key Requirements

  • •Previous experience in User Support or Customer Service positions is highly valuable.
  • •Experience using Zendesk is preferred.
  • •High Portuguese level (oral & written) and fluent English.
  • •Strong planning, organizing, prioritizing, and ability to execute multiple tasks.
  • •Excellent communication, interpersonal skills, and a solution-oriented, reliable approach.
Skills:CommunicationInterpersonal skillsPlanningOrganizingTime management
Languages:PortugueseEnglish
Tech Stack:ZendeskEmailPhoneSocial media

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn