Customer Service Representative

Qureos
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Active listening","Multitasking","Time management","Conflict resolution","Problem-solving","Customer focus","Adaptability"]

Provide exceptional customer service by handling inbound and outbound calls, resolving issues with accuracy, and processing orders while updating customer information through data entry. Document interactions and maintain detailed records, proactively follow up on unresolved inquiries and complaints, and collect customer feedback to improve service quality. Occasionally troubleshoot product and service-related technical issues and participate in travel-based training sessions.

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FursaFursa
Qureos
Qureos
14 hours ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Provide exceptional customer service by handling inbound and outbound calls, resolving issues with accuracy, and processing orders while updating customer information through data entry. Document interactions and maintain detailed records, proactively follow up on unresolved inquiries and complaints, and collect customer feedback to improve service quality. Occasionally troubleshoot product and service-related technical issues and participate in travel-based training sessions.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle inbound and outbound customer calls efficiently
  • •Resolve customer issues with accuracy and professionalism
  • •Process orders and update customer information via data entry
  • •Document interactions and maintain detailed records
  • •Troubleshoot product and service-related technical issues
Travel: Low travel

Key Requirements

  • •2+ years of experience in customer service roles
  • •High school diploma or equivalent
  • •Strong communication and active listening skills
  • •Proven ability to multitask and manage time effectively
  • •Skilled in conflict resolution and problem-solving
Experience:2+ years
Education:High School
Skills:CommunicationActive listeningMultitaskingTime managementConflict resolutionProblem-solvingCustomer focusAdaptability
Tech Stack:CRM softwareData entry

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn