Everbridge

2 days ago

Global Assist Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide 24/7/365 assistance by managing initial incident reports, coordinating resource dispatch, and handling emergencies for client expatriates and business travelers. Collaborate with client stakeholders through the case lifecycle, document details in a case management system, and support coordination of medical treatment and security with partner teams. Work rotating 7-day and 7-night shifts with defined coverage hours, while escalating risks and contributing to procedures and internal intelligence support.

Location: Hungary

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide initial response and assistance to client situations worldwide.
•Collaborate with client stakeholders and manage the case lifecycle.
•Record incident/case details in the case management system.
•Understand client emergency procedures and coordinate medical treatment and security with clinical team and partners.
•Escalate issues, risks, and ideas when necessary and support internal intelligence and other duties as requested.

Pay and Benefits

Perks:Health InsuranceLife InsuranceDisability InsuranceCafeteria Plan

Key Requirements

•Experience in emergency response, customer service, or a call center environment.
•Strong communication, interpersonal, and administrative skills, including fluency in English (verbal and written).
•Ability to work under pressure and manage multiple tasks simultaneously.
•Demonstrated problem-solving and critical thinking abilities with calm, professional behavior in stressful situations.
•Proficiency in MS Office and willingness to learn new systems, plus availability for flexible hours (days, nights, weekends, holidays).

Experience:Emergency responseCustomer serviceCall center

Skills:CommunicationInterpersonal skillsAdministrative skillsProblem-solvingProfessionalism

Languages:English

Tech Stack:Case Management SystemMicrosoft OfficeMass Communications Platforms

Company Brief

Everbridge

Provides critical event management and public warning solutions that help organizations detect, manage, and respond to incidents. Offers mass notification, incident management, and operational resilience tools for enterprises, government agencies, and healthcare providers.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Burlington, United States

Founded: 2002

Website LinkedIn

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Everbridge

2 days ago

Global Assist Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Hungary

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide initial response and assistance to client situations worldwide.
•Collaborate with client stakeholders and manage the case lifecycle.
•Record incident/case details in the case management system.
•Understand client emergency procedures and coordinate medical treatment and security with clinical team and partners.
•Escalate issues, risks, and ideas when necessary and support internal intelligence and other duties as requested.

Pay and Benefits

Perks:Health InsuranceLife InsuranceDisability InsuranceCafeteria Plan

Key Requirements

•Experience in emergency response, customer service, or a call center environment.
•Strong communication, interpersonal, and administrative skills, including fluency in English (verbal and written).
•Ability to work under pressure and manage multiple tasks simultaneously.
•Demonstrated problem-solving and critical thinking abilities with calm, professional behavior in stressful situations.
•Proficiency in MS Office and willingness to learn new systems, plus availability for flexible hours (days, nights, weekends, holidays).

Experience:Emergency responseCustomer serviceCall center

Skills:CommunicationInterpersonal skillsAdministrative skillsProblem-solvingProfessionalism

Languages:English

Tech Stack:Case Management SystemMicrosoft OfficeMass Communications Platforms

Company Brief

Everbridge

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Burlington, United States

Founded: 2002

Website LinkedIn