F-35 Help Desk Specialist | Active Secret clearance

General Dynamics
United States
Workplace: OnsiteFull timeUSD 30.44 - 41.18 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Customer service","Problem-solving","Communication"]

Provide first-tier technical assistance for software, hardware, and printing to computer users supporting the JSF F-35 support team. Manage and resolve end-user issues by diagnosing problems, documenting and tracking tickets in BMC Helix/Remedy, and using Microsoft 365, MS Teams, and Windows. Serve as a focal point for customer concerns and coordinate with system administrators, network and infrastructure technicians, and application engineers to restore service.

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FursaFursa
General Dynamics
General Dynamics
2 days ago

F-35 Help Desk Specialist | Active Secret clearance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide first-tier technical assistance for software, hardware, and printing to computer users supporting the JSF F-35 support team. Manage and resolve end-user issues by diagnosing problems, documenting and tracking tickets in BMC Helix/Remedy, and using Microsoft 365, MS Teams, and Windows. Serve as a focal point for customer concerns and coordinate with system administrators, network and infrastructure technicians, and application engineers to restore service.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide first-tier software, hardware, and printing technical assistance to computer users.
  • •Use BMC Helix/Remedy for change management, ticketing, and asset inventory.
  • •Diagnose and resolve user issues, including identifying, researching, resolving, and following up on technical problems.
  • •Maintain documentation, tracking, and monitoring of technical problems to ensure timely resolution.
  • •Coordinate with system administrators, network technicians, infrastructure technicians, and application engineers to restore service and address root causes.

Pay and Benefits

Salary: USD 30.44 - 41.18 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Active Secret security clearance.
  • •5+ years of related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations for a large-scale government customer.
  • •Technical support experience with microcomputer hardware, networks, account administration, and office automation software via phone.
  • •Experience with Remedy/Help Desk Management Systems.
  • •Security+ CE and AZ-900 (Microsoft Azure Fundamentals) and a BS/BA in Computer Science/Information Sciences (or allowed substitutions).
Experience:5+ yearsGovernmentDefenseAerospace
Education:Bachelor's in Computer Science, Information Sciences, or related IT discipline
Skills:Customer serviceProblem-solvingCommunication
Certifications:Security+ CEAZ-900
Tech Stack:BMC HelixBMC Remedy Ticketing SystemMicrosoft 365Microsoft TeamsWindowsMicrosoft AzureService Level Agreements

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Secret

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn