Senior Dialer Analyst

SoFi Technologies
United States
Workplace: RemoteFull timeUSD 70,400 - 132,000 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Analysis","Ownership","Accountability","Collaboration"]

Support SoFi’s outbound and inbound dialer operations for personal loans, credit cards, and loan origination outreach. Manage daily dialer execution, monitor agent status, and partner with IT/telephony on upgrades and issue resolution. Build dashboards and analyze dialer metrics to recommend improvements in efficiency and effectiveness. Ensure compliance with FDCPA, Reg F, TCPA, and state laws while partnering with Risk on control workflows and remediation.

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SoFi Technologies
SoFi Technologies
2 days ago

Senior Dialer Analyst

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Last checked: 1 hour agoStatus: Live

Job Summary

Support SoFi’s outbound and inbound dialer operations for personal loans, credit cards, and loan origination outreach. Manage daily dialer execution, monitor agent status, and partner with IT/telephony on upgrades and issue resolution. Build dashboards and analyze dialer metrics to recommend improvements in efficiency and effectiveness. Ensure compliance with FDCPA, Reg F, TCPA, and state laws while partnering with Risk on control workflows and remediation.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Help manage daily dialer operations so campaigns start on time, run efficiently, and meet intensity targets.
  • •Identify and resolve technical issues by collaborating with IT and Telephony teams on upgrades and patches.
  • •Monitor agent status in real-time to maximize productivity and reduce idle time.
  • •Create and maintain dashboards for MTD metrics; analyze dialer performance to recommend improvements to calling strategies.
  • •Ensure dialing activities comply with FDCPA, Reg F, TCPA, and state laws; partner with Risk on control inventories and support regulatory remediation efforts.

Pay and Benefits

Salary: USD 70,400 - 132,000 annually

Key Requirements

  • •Experience working in a fast-paced collections call center environment.
  • •Some knowledge of outbound collection regulations and rules (FDCPA, Reg F, TCPA, and state laws).
  • •Proven ability to analyze complex data sets to identify trends and performance gaps, with experience using Tableau or similar tools preferred.
  • •A Bachelor’s Degree in Telecommunications, Information Technology, or related field, or 5 years of relevant technical experience in lieu of a degree.
  • •Strong written and verbal communication skills to create reports for senior management and ability to work independently while coordinating multiple assignments.
Experience:CollectionsCall center
Education:Bachelor's
Skills:CommunicationAnalysisOwnershipAccountabilityCollaboration
Languages:English
Tech Stack:TableauSQLGenesys Outbound Dialer

Company Brief

SoFi Technologies
Provides digital financial services including lending, banking, investing, and credit products through a consumer-focused online platform. SoFi serves individuals looking to manage money, borrow, save, invest, and protect their finances in one place.
Industry: Neobanking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn