Customer Success Manager

Reltio
Texas, Illinois, Colorado
Full timeUSD 121,000 - 240,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Consultative approach","Relationship building","Presentation","Communication","Workshop facilitation"]

Own the post-sale relationship for enterprise customers, driving adoption, retention, and measurable customer outcomes. Serve as the primary point of contact after implementation, using deep product and industry knowledge to build strategic success plans, benchmark milestone progress, and identify adoption opportunities and retention risks. Guide customers via consultative meetings, advise on solutions aligned to best practices, and collaborate cross-functionally with sales and marketing to grow retention and advocacy.

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Reltio
Reltio
18 hours ago

Customer Success Manager

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Last checked: 12 minutes agoStatus: Live

Job Summary

Own the post-sale relationship for enterprise customers, driving adoption, retention, and measurable customer outcomes. Serve as the primary point of contact after implementation, using deep product and industry knowledge to build strategic success plans, benchmark milestone progress, and identify adoption opportunities and retention risks. Guide customers via consultative meetings, advise on solutions aligned to best practices, and collaborate cross-functionally with sales and marketing to grow retention and advocacy.
Location: Texas, Illinois, Colorado
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage large enterprise customer accounts to drive retention, adoption, growth, and customer advocacy.
  • •Provide customer health visibility by identifying adoption opportunities and retention risk to align internal teams.
  • •Create and document strategic success plans aligned to customer goals, guiding the customer journey with a consultative approach.
  • •Track, report, and benchmark milestone-related adoption activities and measure ROI using designed metrics.
  • •Collaborate with sales and extended account teams to pursue upsell/cross-sell and align stakeholders, risks, and outcomes.

Pay and Benefits

Salary: USD 121,000 - 240,000 annually

Key Requirements

  • •Bachelor’s degree or equivalent experience.
  • •Minimum 5 years of relevant experience as a Technical CSM, Technical Account Manager, or Success Architect in enterprise software.
  • •Deep knowledge of cloud software solutions, master data management, data governance, data quality, and analytics concepts.
  • •Ability to understand and navigate customer decision-making, goals, strategies, and business objectives.
  • •Strong presentation and communication skills with credibility with senior executives.
Experience:5+ yearsEnterprise softwareTechnical customer successMaster data management
Education:Bachelor's
Skills:Consultative approachRelationship buildingPresentationCommunicationWorkshop facilitation
Languages:English
Tech Stack:SaaSCloudMaster data managementData governanceData qualityAnalytics

Company Brief

Reltio
Provides cloud-based master data management and data unification software that helps enterprises create trusted, real-time views of customers, products, and other core business entities across systems.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Redwood City, United States
Founded: 2011
WebsiteLinkedIn