Online Travel Chat Consultant

American Express
Philippines
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer service","Problem-solving","Resilience","Time management","Attention to detail"]

Deliver exceptional customer care to American Express Travel card members through live online chat. Help customers troubleshoot travel website issues, recommend tailored resolutions, and book domestic and international flights, cars, and hotels. Navigate multiple customer conversations and tools while using Sabre, maintaining accuracy, and meeting compliance requirements. Work a shifting hybrid schedule and communicate fluently in English to resolve enquiries on the first contact.

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FursaFursa
American Express
American Express
4 days ago

Online Travel Chat Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Deliver exceptional customer care to American Express Travel card members through live online chat. Help customers troubleshoot travel website issues, recommend tailored resolutions, and book domestic and international flights, cars, and hotels. Navigate multiple customer conversations and tools while using Sabre, maintaining accuracy, and meeting compliance requirements. Work a shifting hybrid schedule and communicate fluently in English to resolve enquiries on the first contact.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Consult with card members to recommend tailored resolutions that meet their needs.
  • •Troubleshoot travel website issues and guide customers while they navigate the site.
  • •Book domestic and international flights, cars, and hotels for card members.
  • •Use in-depth knowledge to help card members access exclusive benefits and use Membership Reward points.
  • •Multi-task across multiple customer conversations simultaneously while communicating via chat.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementPaid ParentalCounseling SupportWellness Stipend

Key Requirements

  • •1+ years of live chat experience.
  • •Experience in travel and proficiency in Sabre.
  • •Fluently speak and write in English.
  • •Strong time-management, prioritization, and multi-tasking skills to handle multiple customer enquiries.
  • •High integrity to work with customer information and meet compliance requirements.
Experience:1+ yearsTravelCustomer serviceLive chat
Skills:Customer serviceProblem-solvingResilienceTime managementAttention to detail
Languages:English
Tech Stack:Sabre

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn