Customer Support Associate with Danish & English – Sofia

Sutherland
Sofia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer-focused mindset","Empathy","Documentation"]

Support customers of an international telecommunications provider through inbound voice and non-voice channels (phone, email, and chat). Handle service-related questions like top-ups, SIM activation, and roaming usage, resolve concerns with a goal of first-contact resolution, and document interactions accurately. Work onsite in Sofia on a rotational shift schedule, with structured training and ongoing support to build your customer service and troubleshooting skills.

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FursaFursa
Sutherland
Sutherland
2 days ago

Customer Support Associate with Danish & English – Sofia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Support customers of an international telecommunications provider through inbound voice and non-voice channels (phone, email, and chat). Handle service-related questions like top-ups, SIM activation, and roaming usage, resolve concerns with a goal of first-contact resolution, and document interactions accurately. Work onsite in Sofia on a rotational shift schedule, with structured training and ongoing support to build your customer service and troubleshooting skills.
Location: Sofia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inbound customer inquiries via phone, email, and chat
  • •Assist with service-related questions such as top-ups, SIM activation, and roaming usage
  • •Resolve customer concerns efficiently and aim for first-contact resolution
  • •Accurately document customer interactions and follow established processes
  • •Provide professional, clear, and empathetic support in every interaction

Pay and Benefits

Perks:Health InsuranceMeal AllowancePaid TrainingRelocation Support

Key Requirements

  • •Danish minimum B2 level
  • •English minimum B2 level
  • •Undergraduate/graduate/postgraduate education or equivalent
  • •Strong verbal and written communication skills
  • •Good computer skills and availability to work Monday to Friday, 09:00–18:00
Skills:CommunicationProblem-solvingCustomer-focused mindsetEmpathyDocumentation
Languages:DanishEnglish
Tech Stack:CRMTicketing systems

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor