Lead CSR/Teller - Clintonville/Columbus, OH -Full-Time

Fifth Third Bancorp
Columbus
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Independent judgment","Confidentiality","Problem-solving","Leadership mindset"]

Provide complex customer service as a Lead CSR/Teller by listening to customers, answering questions, guiding them to the right financial partners, and following up to resolve issues. Handle extensive cash transactions with sound judgment, maintain accurate balances and office operations, and keep customer information confidential. Partner with the Financial Center Manager for cash counts and FCA requests, and support training for newly hired Customer Service Representatives.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

Lead CSR/Teller - Clintonville/Columbus, OH -Full-Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide complex customer service as a Lead CSR/Teller by listening to customers, answering questions, guiding them to the right financial partners, and following up to resolve issues. Handle extensive cash transactions with sound judgment, maintain accurate balances and office operations, and keep customer information confidential. Partner with the Financial Center Manager for cash counts and FCA requests, and support training for newly hired Customer Service Representatives.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service in all interactions, including consultative referrals to appropriate business partners.
  • •Follow up on customer questions, respond timely to correspondence, and maintain confidentiality of customer business.
  • •Collaborate with the Financial Center Manager to complete monthly cash counts and gather/report monthly FCA requests.
  • •Perform daily office responsibilities and maintain accurate balancing records aligned with policy.
  • •Assist in training newly hired Customer Service Representatives and act as a resource for customers and the platform team.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Confidently interact with the public and adhere to dress code guidelines.
  • •Ability to take initiative, demonstrate sound judgment, and resolve problems.
Education:High School
Skills:Customer serviceIndependent judgmentConfidentialityProblem-solvingLeadership mindset

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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