CX Associate - German (Voice)

Magic
Brazil
Workplace: RemoteFreelanceUSD 8 - 8 weeklyFunction: Customer Success & Account ManagementSkills: ["Communication","Organizational skills","Multitasking","Adaptability","Learning ability"]

Serve as the heartbeat of a customer-centric experience for German-speaking customers, working with a CX Lead and a high-performing team. Handle customer inquiries via phone, email, and chat, manage order and product issues through the customer interface platform and Facebook/email, track shipments, and update customer information. Stay calm amid uncertainty, learn quickly, and help ensure every interaction is seamless, empathetic, and efficient.

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Magic
Magic
6 hours ago

CX Associate - German (Voice)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the heartbeat of a customer-centric experience for German-speaking customers, working with a CX Lead and a high-performing team. Handle customer inquiries via phone, email, and chat, manage order and product issues through the customer interface platform and Facebook/email, track shipments, and update customer information. Stay calm amid uncertainty, learn quickly, and help ensure every interaction is seamless, empathetic, and efficient.
Location: Brazil
Workplace: Remote
Employment Type: Freelance
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Answer client inquiries via phone, email, and chat.
  • •Address order and product issues through the customer interface platform and via Facebook and email.
  • •Track shipments and handle backend shipping inquiries.
  • •Update customer addresses and client information.
  • •Perform general research and support customer-facing workflows.

Pay and Benefits

Salary: USD 8 weekly
Perks:Remote Work

Key Requirements

  • •Must be fluent in German and English and convey key conversational points concisely.
  • •Availability to work weekends or take split-offs.
  • •Highly organized and able to complete multiple projects concurrently.
  • •Calmly handle uncertainty and rapidly changing situations.
  • •Resourceful and quick to learn, teaching yourself needed skills from scratch.
Skills:CommunicationOrganizational skillsMultitaskingAdaptabilityLearning ability
Languages:GermanEnglish

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.3
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