Manager, eCommerce

Samsung
Mississauga
Workplace: OnsiteFull timeUSD 93,000 - 128,000Function: Business OperationsExperience: 6+ yearsEducation: bachelorsSkills: ["Analytical skills","Problem-solving","Prioritization","Proactive mindset","Communication"]

Own the enterprise order management platform and ensure end-to-end stability, accuracy, and performance across product catalogs and production support. Lead site enhancements and proactively resolve platform issues, including off-hours and third-party API impacts, to protect customer experience and drive sell-out growth. Partner with sales, logistics, platform development, product management, operations, and customer service, while managing external agency operations and improving operational processes.

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FursaFursa
Samsung
Samsung
4 days ago

Manager, eCommerce

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own the enterprise order management platform and ensure end-to-end stability, accuracy, and performance across product catalogs and production support. Lead site enhancements and proactively resolve platform issues, including off-hours and third-party API impacts, to protect customer experience and drive sell-out growth. Partner with sales, logistics, platform development, product management, operations, and customer service, while managing external agency operations and improving operational processes.
Location: Mississauga
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee the end-to-end order management platform, ensuring stability and accuracy across product catalogs and production support.
  • •Drive site enhancements to optimize platform performance and improve the customer experience.
  • •Address platform and order-processing issues promptly, including off-hours, by monitoring, analyzing performance, and escalating production problems as needed.
  • •Collaborate with cross-functional teams and external partners to manage integrations and support operational deliverables and sell-out growth.
  • •Ensure correct setup of products, promotions, and pricing; develop and maintain documentation of operational processes.
Travel: Medium travel

Pay and Benefits

Salary: USD 93,000 - 128,000
Perks:Health InsuranceDentalRrspGym MembershipLearning Access

Key Requirements

  • •Bachelor’s degree in Business, Marketing, E-Commerce, IT, or a related field.
  • •Minimum 6 years of proven experience in an eCommerce specialist or similar role.
  • •Demonstrated experience in people management.
  • •In-depth understanding of end-to-end online/omni-channel purchasing, including inventory management, eCommerce platforms, logistics, and customer experience.
  • •Experience with SAP Hybris; Adobe Experience Manager is a plus.
Experience:6+ yearsE-commerceOmni-channel
Education:Bachelor's
Skills:Analytical skillsProblem-solvingPrioritizationProactive mindsetCommunication
Tech Stack:SAP HybrisAdobe Experience ManagerMS OfficeExcel

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn