Supervisor

Tapestry
Amsterdam
Workplace: OnsiteFull timeEUR 30,000 - 38,000 annuallyFunction: SalesExperience: 1+ yearsSkills: ["Leadership","Customer focus","Coaching","Drive for results","Interpersonal communication"]

Lead store operations on the sales floor by modeling Coach selling and service standards. Coach the team to drive sales, clienteling, and category growth while holding performance to sales and key metrics. Own omni-channel and virtual initiatives, including livestream shopping, and use customer data acquisition practices to build relationships. Manage day-to-day operational tasks using Mobile POS, CRM/clienteling tools, and retail reporting systems, ensuring compliance and an inclusive store culture.

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FursaFursa
Tapestry
Tapestry
1 day ago

Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 minutes agoStatus: Live

Job Summary

Lead store operations on the sales floor by modeling Coach selling and service standards. Coach the team to drive sales, clienteling, and category growth while holding performance to sales and key metrics. Own omni-channel and virtual initiatives, including livestream shopping, and use customer data acquisition practices to build relationships. Manage day-to-day operational tasks using Mobile POS, CRM/clienteling tools, and retail reporting systems, ensuring compliance and an inclusive store culture.
Location: Amsterdam
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Create a high-energy, service-focused environment that delivers the Coach Experience.
  • •Model and coach selling behaviors, including team selling and servicing multiple customers.
  • •Partner with leadership to adapt strategies, drive category growth, and achieve financial results.
  • •Hold the team accountable to sales and key metrics using floor supervision to improve productivity.
  • •Manage omni-channel and virtual selling initiatives, including livestream shopping, and support clienteling and customer data acquisition per standards and legal requirements.

Pay and Benefits

Salary: EUR 30,000 - 38,000 annually
Perks:Learning BudgetEmployee Discount

Key Requirements

  • •1+ years of retail experience, preferably in luxury retail, with supervisory or management responsibilities preferred.
  • •Proven ability to lead teams and deliver results in a customer-focused retail environment.
  • •Current knowledge of fashion trends and market competition.
  • •Proficiency with POS systems, Mobile POS, and retail reporting tools; ability to operate iPad/laptop; ability to use walkie talkies for floor communication.
  • •Proficiency in Microsoft Office and retail systems, including knowledge of omni-channel services and clienteling strategies.
Experience:1+ years
Skills:LeadershipCustomer focusCoachingDrive for resultsInterpersonal communication
Languages:English
Tech Stack:POS systemsMobile POSIPadLaptopCRMClienteling toolsMicrosoft OfficeOmni-channelLivestream shoppingWalkie talkiesRetail reporting toolsSocial media

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor