Customer Support Manager for United Nations and Global Accounts

Motorola Solutions
Poland, Milan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Financial management","Attention to detail","Stakeholder management"]

Own customer satisfaction and contract delivery for Motorola Lifecycle Service products for UN and global government accounts. Manage government service contracts and partner relationships, including renewals, forecasting, and development of Statements of Work. Track contract P&L, billing and cost performance, and contribute to P&L/receivables goals while building account plans, profiles, goals, and strategies. Collaborate with direct and indirect Sales and market service programs across customer organizations.

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Motorola Solutions
Motorola Solutions
6 hours ago

Customer Support Manager for United Nations and Global Accounts

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Last checked: 6 hours agoStatus: Live

Job Summary

Own customer satisfaction and contract delivery for Motorola Lifecycle Service products for UN and global government accounts. Manage government service contracts and partner relationships, including renewals, forecasting, and development of Statements of Work. Track contract P&L, billing and cost performance, and contribute to P&L/receivables goals while building account plans, profiles, goals, and strategies. Collaborate with direct and indirect Sales and market service programs across customer organizations.
Location: Poland, Milan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide customer focus and satisfaction during delivery of Motorola Lifecycle Service products.
  • •Manage government service contracts and partner relationships to ensure successful delivery of service products.
  • •Own contract renewals, proposals, accurate forecasting, and development of Statements of Work (SOW).
  • •Oversee contract P&L performance, including meeting service billing and cost performance goals and receivables targets.
  • •Develop service account plans and profiles, including goals and strategies, and market sophisticated service programs to multiple customer stakeholders while working with Sales teams.
Travel: High travel

Key Requirements

  • •Strong interpersonal and communication skills with high attention to detail to collaborate with diverse internal and external stakeholders.
  • •Strong financial management skills to monitor revenue streams, billing, and cost performance, and meet P&L and receivables targets.
  • •Pre-sales experience supporting pre-sales activities and collaborating closely with sales teams to drive business objectives and growth.
  • •Demonstrated ability to manage government service contracts, develop Statements of Work (SOW), handle contract renewals, and create service account plans.
  • •Ability to support UN and government accounts across Italy, France, and Greece, with willingness to travel globally 30% to 50% of the time.
Experience:Government contractsPre-salesService delivery
Skills:CommunicationInterpersonal skillsFinancial managementAttention to detailStakeholder management

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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Glassdoor: 3.7
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