Mercura

1 day ago

Customer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own technical customer resolution end-to-end as the first Support Engineer. Investigate and reproduce production issues across product, data, integrations, and workflows by digging into logs, databases, and the codebase, then drive fixes or deeper product changes with engineering and product. Stay close to users by communicating directly, and help automate support with AI agents while documenting repeat issues and escalating with clear technical write-ups.

Location: Munich

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Own technical customer resolution end-to-end, investigating and reproducing problems and driving them to resolution.
•Investigate production issues across product, data, integrations, and workflows by analyzing logs, databases, customer examples, and the codebase.
•Talk directly to users to understand issues, explain what’s happening, and ensure customers feel taken care of.
•Design and deploy AI agents that handle customer interactions and resolve issues faster, with clear handoffs to humans when needed.
•Document recurring issues, improve workflows and internal playbooks, and work with product and engineering to implement deeper product changes.

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

•At least 1 year of experience in full-stack software engineering (React, TypeScript, Python, Postgres).
•You have shipped production code and understand how software behaves outside a perfect development environment.
•You can debug independently across logs, databases, APIs, and unfamiliar code.
•You enjoy customer-facing work and can quickly understand what matters by talking to users.
•German at B2 level or above (English should be strong for an international team).

Experience:1+ years

Skills:DebuggingCustomer-facingIndependent problem-solvingStructuredReliabilityCustomer empathy

Languages:GermanEnglish

Tech Stack:ReactTypeScriptPythonPostgresAPIsAI agents

Eligibility

Nationality:US National

Company Brief

Mercura

Mercura.ai builds AI-powered tools and platforms that help businesses extract insights from data, automate workflows, and improve decision-making using machine learning and natural language processing across enterprise use cases.

Industry: AI & Machine Learning

Website

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Mercura

1 day ago

Customer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Munich

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Own technical customer resolution end-to-end, investigating and reproducing problems and driving them to resolution.
•Investigate production issues across product, data, integrations, and workflows by analyzing logs, databases, customer examples, and the codebase.
•Talk directly to users to understand issues, explain what’s happening, and ensure customers feel taken care of.
•Design and deploy AI agents that handle customer interactions and resolve issues faster, with clear handoffs to humans when needed.
•Document recurring issues, improve workflows and internal playbooks, and work with product and engineering to implement deeper product changes.

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

•At least 1 year of experience in full-stack software engineering (React, TypeScript, Python, Postgres).
•You have shipped production code and understand how software behaves outside a perfect development environment.
•You can debug independently across logs, databases, APIs, and unfamiliar code.
•You enjoy customer-facing work and can quickly understand what matters by talking to users.
•German at B2 level or above (English should be strong for an international team).

Experience:1+ years

Skills:DebuggingCustomer-facingIndependent problem-solvingStructuredReliabilityCustomer empathy

Languages:GermanEnglish

Tech Stack:ReactTypeScriptPythonPostgresAPIsAI agents

Eligibility

Nationality:US National

Company Brief

Mercura

Industry: AI & Machine Learning

Website