CSR/ Teller - Aurora Downtown - Part-Time

Fifth Third Bancorp
United States
Workplace: OnsitePart timeUSD 43,680 - 67,700 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Professionalism","Problem-solving","Ethical conduct"]

Provide excellent customer service while handling daily teller duties and supporting a positive customer experience. Listen to customers’ needs, ask questions to understand their financial goals, resolve questions and issues, and follow up promptly. Maintain accurate balancing and adhere to bank policies, confidentiality, and ethical conduct. Make consultative referrals to bankers and retail partners using the right tools for tracking, while maintaining proficiency in retail products and procedures.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR/ Teller - Aurora Downtown - Part-Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide excellent customer service while handling daily teller duties and supporting a positive customer experience. Listen to customers’ needs, ask questions to understand their financial goals, resolve questions and issues, and follow up promptly. Maintain accurate balancing and adhere to bank policies, confidentiality, and ethical conduct. Make consultative referrals to bankers and retail partners using the right tools for tracking, while maintaining proficiency in retail products and procedures.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide customer experience by listening to needs, asking questions, guiding customers to meet financial needs, and following up to resolve issues.
  • •Perform daily office and teller responsibilities to maintain efficient operations and ensure accurate balancing aligned with policy.
  • •Handle consumer and business customer problems professionally and direct more complex issues to the Lead Customer Service Representative or other leadership as needed.
  • •Identify customer needs during interactions and make consultative referrals to bankers and business partners using appropriate tools for tracking.
  • •Maintain up-to-date knowledge of bank policies and financial center procedures and consistently follow ethical and risk-accountable behaviors.

Pay and Benefits

Salary: USD 43,680 - 67,700 annually

Key Requirements

  • •High school diploma/GED.
  • •Experience with extensive cash handling.
  • •Ability to interact comfortably and confidently with the public and follow dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceConfidentialityProfessionalismProblem-solvingEthical conduct

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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