Customer Success Manager - Secret Clearance – Fort Meade (Hybrid)

Own customer experience for an ICAM program, advocating for solution clients and end users across onboarding, implementation, delivery, and hosted operations. Provide scheduling and integration support for production solution changes, develop and support customer-facing materials, and facilitate resolution of requirements, incidents, and problems. Engage daily with internal and external stakeholders, run demonstrations, help plan services and capabilities using Agile/Scrum, and lead client portfolio management as a task lead (not a people manager).