Relationship Account Manager

Own a customer portfolio as the primary point of contact, sustaining long-term partnerships while driving renewals and expansion through upsell/cross-sell. Serve as a strategic advisor aligned to customer initiatives and internal priorities, proactively multi-thread relationships, and negotiate growth opportunities. Promote MongoDB feature adoption using playbooks and data signals, assess portfolio risk, and partner with executives, product managers, and go-to-market teams to deliver positive customer outcomes.