Enterprise Customer Success Manager

Unwrap
United States
Workplace: HybridFull timeUSD 110,000 - 150,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Customer retention","Strategic advisory","Stakeholder management","Empathy","Insight generation"]

Own relationships with a diverse set of enterprise customers and ensure they achieve their objectives with the platform. You’ll oversee implementation, training, renewal, and expansion, while also managing day-to-day customer support. Create practical resources like guides and FAQs, and collaborate across Unwrap to relay customer feedback and advocate for customer needs. Help drive retention, renewals, and growth across startups to Fortune 500 teams.

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FursaFursa
Unwrap
Unwrap
6 days ago

Enterprise Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own relationships with a diverse set of enterprise customers and ensure they achieve their objectives with the platform. You’ll oversee implementation, training, renewal, and expansion, while also managing day-to-day customer support. Create practical resources like guides and FAQs, and collaborate across Unwrap to relay customer feedback and advocate for customer needs. Help drive retention, renewals, and growth across startups to Fortune 500 teams.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own enterprise customer relationships and ensure teams get the most out of the platform.
  • •Understand customer objectives, design the path to success, and identify growth opportunities.
  • •Oversee implementation, training, renewal, and expansion processes.
  • •Manage day-to-day customer support and help users through guides, FAQs, and best practices.
  • •Collaborate across teams to relay feedback, advocate for customer needs, and contribute to improvements to the product and processes.

Pay and Benefits

Salary: USD 110,000 - 150,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •3-5 years of experience in an Enterprise Customer Success or Account Management-related role, ideally in SaaS or AI-driven products.
  • •Proven track record of delighting customers and driving retention, renewals, and expansion.
  • •Serve as a trusted strategic advisor to technical and non-technical stakeholders, translating objectives into measurable outcomes and navigating executive conversations.
  • •Curious and empathetic, able to handle challenging situations with grace.
  • •Translate customer feedback and challenges into insights that help the team drive improvements at scale.
Experience:3-5 yearsSaaSAI-driven products
Skills:Customer retentionStrategic advisoryStakeholder managementEmpathyInsight generation
Tech Stack:Natural Language ProcessingNLPAI

Company Brief

Unwrap
Builds an AI-powered document understanding platform that extracts, normalizes, and connects structured data from unstructured documents (contracts, invoices, reports) to automate workflows, analytics, and downstream systems integration for enterprise teams.
Industry: Data Infrastructure
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